Job Description

Mobile Spot-On Technician

The Mobile SpotOn Technician provides frontline mobile device support at the Spot-On location at the airport. This role delivers in-person troubleshooting, device replacements, and customer-facing support for employees across multiple workgroups. The SpotOn Technician ensures devices are functional, secure, and compliant, while maintaining accurate inventory and service records.



The ideal candidate is detail-oriented, highly organized, and customer-focused, with the ability to work efficiently in a dynamic, high-volume environment

.

Since this position is based inside the airport terminal, adherence to

airport rules, security requirements, and workplace conduct standards

is essential.

Key Responsibilities

Device Support & Troubleshooting

Provide in-person troubleshooting for employees experiencing mobile device issues Deliver exceptional customer service by resolving problems quickly and clearly Replace, configure, and provision devices when needed to minimize downtime

Device Kitting & Intake

Manage intake of devices for repair, recycling, and reclamation Stage and prepare devices to meet workgroup and PCI compliance requirements Conduct quality checks to ensure devices are ready for deployment

Inventory & Asset Management

Maintain a clean, organized, and accurate inventory of devices and accessories Monitor burn rates and forecast upcoming device needs Track and document all device lifecycle activities for accountability

SLA Management, Communication & Reporting

Ensure compliance with break/fix SLAs (24-48 hours, with an emphasis on 24) Maintain and update team dashboards with ticketing and performance data Escalate unresolved issues or trends to the Mobile Ops Manager Keep accurate service records and documentation for audits and reporting

Experience Requirements

1-2 years of IT support, mobile device support, or customer service experience Familiarity with mobile device management (MDM) platforms and DEP enrollment Experience with inventory systems (Odoo or equivalent) Prior work in SLA-driven environments preferred

Preferred Skills

Skilled at in-person troubleshooting with patience and clarity Strong in customer service, creating a positive user experience at every interaction Detail-oriented with excellent attention to accuracy and compliance Organized and reliable in record keeping and documentation Able to thrive in a fast-paced, style environment where communication and responsiveness are key Professional and adaptable, with the ability to follow airport safety, security, and conduct rules at all times

Education Requirements

High school diploma or equivalent required Preferred: Associate's degree in Information Technology, Computer Science, or related technical field

Work Requirements

Must report on-site daily (no remote work available) Required to work from the HNL terminal or surrounding airport buildings Will be trained on all systems and procedures upon hiring

Benefits

Paid time off Health insurance (including dental and vision) Life insurance 401(k) with employer match after 1 year Professional development assistance * Training and certifications