Job Description

Job Title

: Mobile Member Service Representative (MSR)

Reports to:

Mobile Team Lead

Compensation

: $27/hour


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Position Summary

The Mobile Member Service Representative is the first point of contact for members visiting the mobile clinic. This role focuses on ensuring a smooth and welcoming experience for members by handling check-ins, scheduling, administrative support, and connecting members with resources. Compassion, professionalism, and attention to detail are key to success.


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Responsibilities

Member Support & Experience


Greet members and visitors warmly, ensuring a supportive and welcoming environment. Facilitate member check-ins, appointment scheduling, and record updates in EMR. Address questions and concerns with professionalism and empathy. Provide occasional member transportation to clinic locations when needed.

Administrative Support


Collect and process member fees, maintaining accurate financial records. Manage incoming mail, faxes, and other communications, ensuring timely distribution. Maintain cleanliness and organization of reception and waiting areas.

Resource Connection & Advocacy


Assist members in accessing resources such as housing, employment, and education. Collaborate with clinical team to connect members to services supporting recovery and well-being.

Team Collaboration


Partner with clinical and administrative staff to ensure smooth operations. Participate in team meetings and contribute to continuous improvement efforts. Support onboarding and training of new team members as needed.

Skills & Qualifications


High school diploma or equivalent; Associate's degree preferred. Experience in customer service, medical reception, or related roles. Proficiency in Microsoft Office Suite and EMR systems preferred. Strong interpersonal and communication skills. Ability to multitask in a fast-paced environment.



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Why Join Us?

Impactful Work: Play a key role in maintaining safe, functional, and welcoming healthcare spaces for our community! ??



Career Growth: Learn and develop your skills while making a tangible difference!



Total Comp at We Care: Quarterly bonus plan launching in Q4, earn 8-16% of your quarterly pay for hitting key targets. Plus, the Tribe usually offers annual COLA adjustments (not guaranteed). Big impact, big rewards!



Exciting Environment: No two days are the same - take on new challenges every day!




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EEOC Statement

WeCare Daily Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


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Tribal Preference Statement

In accordance with applicable Tribal and federal law, WeCare Daily Clinics applies Tribal Preference in hiring. Qualified Tribal members are strongly encouraged to apply and will be given preference in the hiring process.