Job Description

PRIMARY PURPOSE


The Regional Manager is responsible for consistently demonstrating OFSN's values in all business interactions and performance. The Regional Manager exhibits a spirit of cooperation, showing adaptability and flexibility while supporting organizational policies, procedures, and goals. The Regional Manager is also responsible for developing and maintaining trusting relationships with their team, OFSN co-workers and community/system partners as well as contractors. The Regional Manager ensures all resources of the office, personnel (regional) are used in the most efficient and effective manner. Regional Managers must demonstrate creativity in problem solving and contribute new ideas and solutions to the organization. The Regional Manager is responsible for supervising staff in their region and for managing the regional office and contract deliverables.


ESSENTIAL DUTIES AND RESPONSIBILITIES


Manage Personnel (34%)

Provide oversight supervision for assigned employees and contractor positions. Maintain attention to detail and ensures that staff work is aligned with organizational priorities, policies, and procedures. Supervise effectively across differences and be responsive to linguistic and culturally needs of personnel (i.e., cultural/ethnic, geographic, and socio-economic). Participate in required training programs and ensures all assigned personnel are meeting training requirements. Model and supervise employees using the Family Support Specialists competencies and always align practice with peer principles. Share and use personal lived experience and professional expertise in supervision and management role. Align supervision and regional leadership with organizational priorities, messaging and precedence.

Manage Contract Deliverables (33%)

Understand and administer contract deliverables in the region within organizational policies, procedures, and assignment. Assess and make recommendations to executive staff for expansion or efficiency of contract funding, staffing models and/or program development. Ensure that staff documentation, progress notes and other required information is completed and submitted timely and completely. Understand and ensure collaborative relationships are built and maintained with contract partners, community partners and families. Attend various county, regional or state policy advisory meetings as required to effect system improvement, integration, and collaboration. Facilitate building organizational contacts, partnerships, and coalitions across the assigned region.
Administrative (33%)

Proficiently work with software, data systems, websites and social networking and supports team members to utilize this technology and data systems. Develop and implement an annual calendar of regional events that support family engagement, including support groups and large group events, family advocacy and identified OFSN training. Responsible for maintaining accurate records, tracking, and ensuring monthly reports are timely.. Ensure safety and compliance for all regional work locations, employees, and company assets. Attend organization meetings, statewide committee or taskforce meetings as requested and/or required. Assist with developing and monitoring annual program budget for region(s) assigned, ensuring that funds are allocated and spent in the most appropriate and cost-efficient manner. Ability to use diplomatic and conflict resolution skills to facilitate collaborative relationships in alignment with the organization.

OTHER DUTIES AND RESPONSIBILITIES

Develop, assist, attend and/or participate in supportive services for parents/caregivers (e.g., support groups, family activities, recognition events, training). Assist with and attend OFSN or community special events when requested. Develop and sustain engaged, positive and collaborative working relationships with community partners, families, and contractors. Other duties as assigned or needed by the organization.
QUALIFICATIONS


Must be able to meet all state requirements and be registered as a Traditional Health Worker with a worker type of Family Support Specialist within 6 months of hire. Requires experience working as a peer support to families raising a child with emotional, behavioral, mental health, developmental, or other health challenges. Excellent written and verbal communication skills, and ability to present and work with diverse audiences, specifically racial, ethnic, gender expression, socioeconomic, education, spiritual and alternative cultural backgrounds. Must be able to pass preemployment requirements, which includes a criminal and abuse background check. Ability to represent complex and diverse issues in an articulate and compelling manner. Demonstrated ability to bring multiple views and perspectives together for common services, supports and outcomes. Must be able to work with multiple projects within tight timelines and deadlines. Demonstrate excellent organizational and time management skills. Proven ability to work independently and part of a team. Have reliable transportation, valid and current automobile insurance and an insurable good driving record, or access to reliable transportation. Knowledge and understanding of confidentiality standards according to HIPAA. * Comprehensive knowledge of, or ability to use, Microsoft Office (such as Word, Excel, PowerPoint), database, and electronic health record software, and virtual platforms (such as Zoom and Google Meets).