Job Description

Our mission, your future

As a global network of trusted advisors, we create cutting-edge technological solutions to overcome today's challenges and anticipate tomorrow's needs. It all starts with the collaboration of a diverse team of passionate innovators, each driven to make a difference. Together, we challenge the status quo and push each other to new heights.
Ready to leave your mark on engaging mandates and shape the future through digital transformation and strategic consulting? Take your ambitions to the next level and discover your next exciting challenge with us!

Your role, your impact

As a Microsoft D365 Contact Center Technical Architect, you'll be involved in all aspects of implementing Dynamics 365 Contact Center, from presales work through the project life cycle to go-live and ongoing support. Your involvement with clients will include off-site and on-site work, and you'll be encouraged to develop your Dynamics knowledge and achieve relevant certifications. You'll be leading technical implementations on the D365 Contact Center products with many advanced tools and techniques. You'll use standard implementation methodologies to deliver compelling solutions for our clients.


Travel to client sites is required up to 10% of the time.

Your day-to-day

Drive Dynamics 365 Contact Center implementations through all project phases, including discovery, definition, build, test, and deployment; Effectively manage associated issues and risks, and ensure on-time and on-budget implementation delivery that meets clients' needs and requirements; Lead data-centric discussions with the client through discovery meetings; Design and lead the system architecture process, in partnership with the Development Team, to create and define specifications, and implement customization for any code or data migration requirements; Conduct end-user training, and create and maintain knowledge transfer documentation; Develop and continue to refine CE implementation standards and tools; Present tailored demonstrations of the technology solution; Evaluate various data issues and analytical needs.

Keys to your success

Bachelor of Arts or Bachelor of Science; Strong D365, Power Platform (Power Apps, Power Automate, Power BI) industry and product knowledge; Minimum 3 years of experience designing and delivering Power Platform solutions with various integration strategies; Minimum 2 years of experience (or at least 3 projects) implementing enterprise applications such as Microsoft D365 Contact Center, ServiceNow, Salesforce, etc.; Excellent presentation, communication, leadership and client development skills to effectively present information to senior management and client's senior leadership; Excellent organizational and multi-tasking skills, attention to quality, self-motivation and a strong desire to succeed.

Extra edge

Microsoft D365 and Power Platform certifications; Microsoft SharePoint and Business Intelligence experience; Proficiency in JavaScript, TypeScript and PowerShell; SSIS experience.

Language skills

English: Proficient

Balance that works for you

Work-life balance helps us stay at our best. We offer flexible work options, and with our Unlimited Vacation Plan, you can rest and recharge when you need it most.

Rewarding achievements every step of the way

Your contributions matter. From day one, our total rewards package offers a comprehensive compensation plan, including short-term incentive programs.

Your well-being matters

Our benefits are designed with optimal health and wellness in mind. You'll have access to 24/7 virtual healthcare, as well as an extensive wellness portal that provides tools and resources to support your physical, mental, emotional and financial well-being.

Continuous growth and learning

When you join Alithya, you're joining a team committed to investing in your development. Refining your expertise is essential in a rapidly evolving industry, and we support your continuous growth every step of the way. Through partnerships with world-renowned education leaders, we provide access to thousands of top-rated online courses and certifications. With exclusive leadership programs designed to empower you to lead your teams with confidence and deliver impactful outcomes, and with a tuition reimbursement program for external training, we set you up for success to thrive and achieve your ambitions.

Ownership with opportunity

Our people drive our success. Through our Employee Share Purchase Plan with matched contributions, you become a stakeholder, sharing in our growth and directly benefiting from our collective achievements.

Our authenticity is our strength

The diversity of our backgrounds, experiences, thoughts and insights is our competitive advantage. We foster a collaborative environment rooted in our core values of respect, well-being, passion, trust, integrity and creativity. For us, diversity, equity and inclusion aren't just buzzwords; they're essential drivers of innovation and excellence, and powerful catalysts for inspiration and evolutionary ideas. The empowerment of our people is fundamental to being the trusted advisor to our clients. Join us in embracing our authenticity and in leveraging our unique perspectives to collectively build the future we all envision.

An inclusive path to success

Fostering an environment where you can thrive starts with ensuring an accessible recruitment process. If you require any accommodations, we welcome you to contact us. For more information, please visit our accessibility page at https://www.alithya.com/en/accessibility.