Job Description

Position Summary:
The MH Operations Coordinator works to provide excellent client service within the Manufactured Housing Communities (MHC) division of the Specialty Lending Group (SLG). The Operations Coordinator helps ensure the MHC is operating efficiently and effectively by following internal procedures. Works directly externally with clients as needed for draws, pay-offs and internally with Relationship Manager (RM) and Relationship Management Associates (RMAs) to ensure smooth transactional processes. Reports to MH Operations Manager.
Core Functions: * Primarily responsible for enhancing the client experience on all MHC relationships;

• Identifies client issues and solutions with speedy resolutions;
• Understanding of operational procedures regarding draws, borrowing base, true-ups, flood, post-closing process, etc.
• Professional written and in-person communication skills
• Strong skills in Microsoft Excel/Word/Powerpoint

Experience:

• 1-2 years of analyst experience, preferably in the banking environment. The ideal candidate would have some knowledge of the Manufactured Housing industry.

MHC Team:
12 Associate MHC Team in SLG
1 Operations Manager, 1 Operations Coordinator, and 2 Relationship Management Associates, dedicated to operations.
$300MM portfolio poised for strong growth over next 5 years

Skills Required