Job Description

Position Overview
This role is integral to supporting the Loan Servicing Operations team and offers an excellent opportunity to develop expertise in financial processes and the Manufactured Housing Industry. The position requires a high level of accuracy, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities

• Payment Processing: Accurately post and reconcile customer payments, ensuring timely application to loan accounts and resolving discrepancies promptly.
• Daily Balancing and Reconciliation: Perform end-of-day balancing of payment batches and reconcile accounts to maintain financial integrity and compliance.
• Loan Maintenance: Update and maintain loan records, including changes to borrower information, payment schedules
• Cross-Training and Backup Support: Learn multiple operational functions to provide coverage and maintain continuity during staff absences.
• Special Projects: Assist with department initiatives, process improvements, and system enhancements as assigned.

Qualifications

• High School Diploma or GED required; some college coursework preferred.
• Proficiency in Microsoft Office Suite (Excel and Word).
• Strong attention to detail and accuracy in all tasks.
• Self-motivated with a strong sense of urgency and ability to meet deadlines.
• Excellent organizational and time management skills.
• Ability to multi-task and prioritize in a dynamic environment.
• Strong verbal and written communication skills.
• Knowledge of manufactured housing or loan servicing is a plus.

Skills Required