Job Description

JOB SUMMARY
At Houston Methodist, the Manager Supply Chain department position is responsible for the day-to-day operations of Houston Methodist and Supply Chain Management functions at Houston Methodist. This position ensures that goods and services are purchased for Houston Methodist in the most efficient and cost-effective manner possible, consistent with system contracts, policies, procedures and industry standards. The Manager Supply Chain position oversees the low unit of measure (LUM) supply process and assigned inventories.

The manager position responsibilities include managing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency while assisting management in accomplishing strategic and operational objectives. In addition, this position provides guidance to staff and is responsible for staffing, budget compliance, contributing to staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and assisting in the development and implementation of policies and procedures to ensure a safe and effective work environment. This position also implements training, monitoring and operations initiatives that assure compliancewith ethical and legal business practices and accreditation/regulatory/government regulations.

PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.

PEOPLE - 20% * Performs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in Supply Chain department. Provides development and mentoring of staff. Meets or exceeds threshold goal for department turnover. Develops direct reports to perform these same functions. (EF)

• Provides leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. (EF)
• Facilitates the promotion of teamwork within and between departments; participates and/or leads and facilitates department process improvements as needed. (EF)
• Meets or exceeds threshold goal for department and/or system metrics on employee engagement indicators: action readiness score, tier level. (EF)
• Oversees development and provision of team learning to ensure department employees are competent to answer service and technical questions from customers and resolve customer service issues. (EF)

SERVICE - 25% * Plans and organizes day-to-day Supply Chain department operations, schedule and activities. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction. (EF)

• Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the Supply Chain department. (EF)
• Oversees the ordering, receiving, stocking, inventory management, provision, and return of bulk and low unit of measure inventories throughout Houston Methodist, including perioperative areas. (EF)
• Oversees the processes, which include the ordering, staging, delivery, retrieval, and cleaning, of specified portable equipment (e.g. code carts). (EF)

QUALITY/SAFETY - 15% * Ensures a safe and effective working environment; monitors and/or revises the Supply Chain department safety plan and/or any specific accreditation/regulatory required safety guidelines. (EF)

• Uses and optimizes information systems to enhance operations; supports entity-specific performance improvement and data management/analysis functions. (EF)
• Employs a proactive approach in the optimization of safe outcomes by monitoring and improving the department workflow, using peer-to-peer accountability, and identifying solutions via collaboration. Adopts lean principles in driving process improvements. Role models situational awareness, using teachable moments to improve safety. (EF)
• Monitors self and employee compliance with policies, procedures, and System HR Standards of Practice and performs associated actions upon non-compliance (i.e., focal point review requirements, disaster plan, inservices, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.). (EF)
• Manages inventories to ensure clinical customers have the necessary product to safely perform all services, including procurement and product flow, backorder management and campus-level recall management. (EF)

FINANCE - 25% * Assists in the development of department budget and ensures that the department operates in a cost effective manner. Manages/audits department expenses within approved budget parameters, ensuring that the Supply Chain department meets the budgeted/flex revenue and/or expense targets on a monthly and annual basis. Develops staffing plans and schedules to meet department needs that reflect understanding of the importance of cost-effectiveness. (EF)

• Implements department strategies to achieve financial target and staffing needs, developing others to do the same, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications. (EF)
• Oversees department operations to ensure integrity of the on-hand physical inventory and support the efficient resolution of recall and back order issues impacting customers. (EF)
• Accountable for processes and results of the inventory in the various inventory business units throughout Houston Methodist. (EF)

GROWTH/INNOVATION - 15% * Identifies and implements innovative solutions for practice or workflow changes to improve department operations or other department-specific measures by leading unit projects and/or other department/system directed activities. Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures. (EF)

• Proactively evaluates processes; recommends and implements action plan(s) for change. Participates in the development and implementation of new procedures and the review and revision of existing procedures. (EF)
• Identifies opportunities and takes action to build strategic relationships between one\'s area and other areas, teams, departments, and units to achieve business goals. (EF)
• Seeks opportunities to identify developmental needs of self and staff and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the individual development plan (IDP) on an on-going basis. Conducts conversations with staff on their development and IDP. (EF)

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION REQUIREMENTS

• Bachelor\'s degree required or additional four years of experience (in addition to the minimum experience requirements listed below) required in lieu of degree

EXPERIENCE REQUIREMENTS

• Four years of leadership experience, preferred in Supply Chain, Purchasing, Inventory Management or Logistics

Preferred Experience

• Two years in Operating Room Expereince
• Project Management in Healthcare Supply Chain

CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED

• None

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate through a variety of channels with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles; engages the recipient(s) and helps them understand and retain the message
• Demonstrates the ability to interact with others in a way that gives them confidence in one\'s intentions and those of the organization
• Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one\'s own behavior to accommodate tasks, situations and individuals involved
• Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills
• Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences
• Ability to work effectively in a fast paced environment
• Demonstrates flexibility and adaptability in the workplace
• Proficient computer skills including, but not limited to, knowledge of Microsoft Office software, including intermediate knowledge of Excel to perform moderate to complex analyses of inventory data, product data, project costs and manage product replacement/transition.

SUPPLEMENTAL REQUIREMENTS

Work Attire Yes/No
Uniform No
Scrubs No
Business professional Yes
Other (dept approved) No

On-Call* No (for Non-Exempt or Exempt jobs)

*Note that employees may be required to be on-call during emergencies (i.e. Disaster, Severe Weather Event, etc.) regardless of selection above.

Travel** May require travel within Yes
Houston Metropolitan area

May require travel outside No
of Houston Metropolitan area

**Travel specifications may vary by department.

Please note any other special considerations to this job:

Company Profile:

Since 2000, Houston Methodist Willowbrook Hospital has been serving Northwest Houston residents. Houston Methodist Willowbrook Hospital is a comprehensive acute care facility and has been named a Magnet recognized health care facility by the American Nurses Credentialing Center\xe2\x80\x99s (ANCC) Magnet Recognition Program\xc2\xae. With 358 operating beds, 20 operating rooms and more than 2,300 employees, Houston Methodist Willowbrook Hospital provides comprehensive, personalized care for patients in Champions, Tomball, Magnolia, Spring and Cypress.

Houston Methodist