Job Description

At The Noble Mane, the Front Desk Spa Coordinator is the first point of contact for our guests and plays a key role in delivering a seamless luxury experience. This individual is responsible for creating a warm, professional, and polished environment that reflects the sophistication of our men's barber shop and spa. The coordinator manages appointment scheduling, guest check-ins, payments, and ensures all guests receive exceptional service from start to finish.

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WHO WE'RE LOOKING FOR

3 years front desk and spa experience required (luxury or men's grooming preferred). Professional appearance and excellent interpersonal communication skills. Strong multitasking and organizational abilities. Proficiency with Vagaro booking systems. Reliable, punctual, and able to maintain confidentiality and discretion. Sales and product knowledge experience a plus. Strong knowledge of Spa services Must have weekend availability.
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RESPONSIBILITIES - WHAT YOU'LL BE DOING

Greet clients with warmth, confidence, and attention to detail Manage bookings, confirmations, waitlists, and check-ins Offer beverages, guide them through the intake process, and maintain a calming flow Handle reschedules, follow-ups, and last-minute changes professionallyFront Desk Management Operate our booking system - Vagaro Process payments, apply discounts or gift cards, and manage POS Keep the front desk and retail areas immaculate and on-brand Maintain a daily spa checklist and opening/closing responsibilitiesSales + Upselling Confidently recommend memberships, packages, and retail products Educate clients on the benefits of treatment plans and skincare routines Drive retail and service upgrades to support spa revenue goals Achieve monthly KPIs in sales, rebooking, and conversion ratesInventory + Retail Operations Manage retail inventory and restock merchandise displays Receive and log shipments, reorder as needed Support the spa owner in introducing new products or promos Maintain product displays for a luxury feel at all timesMarketing Support (Optional/Bonus) Capture behind-the-scenes content for Instagram and Reels Help implement promos, holiday campaigns, and community events Encourage clients to leave reviews or post after treatmentsAdministrative + Reporting Create daily/weekly reports on revenue, rebooking, and retail sales Flag appointment gaps and help build schedules to maximize bookings Track memberships, cancellations, and billing issues Relay client feedback to the owner and team for continuous improvement
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HOW TO APPLY

Send your resume to: info@dhcandco.com
Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Work Location: In person