Job Description

Applicants who apply and complete New Staff Orientation will receive a $100 hiring incentive. The YMCA of the Pikes Peak Region is looking for a pleasant and friendly Member Service Representative to join our team! As the front-line employee, your role will be extremely important for improving member experience and satisfaction. Your goal should always be to make our members and visitors feel welcome and comfortable while in our facility. The Members Service Representative (MSR) will be responsible for greeting members and visitors to our facilities. You will answer questions for members and visitors, directing them to various parts of the facility and answering phones. The MSR will possess extensive knowledge of membership and program options as well as specific center information. The MSR will be responsible for regulating traffic in the centers as well as upholding and effectively communicating facility policies and procedures.


We are looking to fill shifts at our Chapel Heights Location (4320 Jericho Loop CS CO 80916) SHIFT REQUIREMENTS: Monday - Saturday 4:45 AM - 10:15 AM (to be discussed during the interview) Monday - Friday 3:45 PM - 8:15 PM
MEMBER SERVICE REPRESENTATIVE REQUIREMENTS:

• Must be at least 18 years of age
• High school diploma (or equivalent)
• Customer service experience preferred.
• Confidentiality and excellent organizational skills are strongly emphasized.
• Bilingual preferred

MEMBER SERVICE REPRESENTATIVE RESPONSIBILITIES:

• Greet members and visitors
• Answer all the customers\' questions and address their complaints in a timely and professional manner
• Answer all incoming calls, redirect them when needed
• Assist in selling memberships and programs by proactively engaging in conversations on the benefits of YMCA memberships and programs.
• Accurately process new memberships and program registrations
• Collaborate with all center staff to ensure service excellence and timely follow-up to all member questions and /or complaints.
• Meet and exceed membership satisfaction and retention goals.
• Practice strong fiscal stewardship for execution of membership and financial policies and procedures of the association.
• Respond to emergency situations by adhering to the safety policies and procedures set for the association.
• Consistently deliver excellence in member service and member engagement
• Other duties as assigned
  

PART-TIME EMPLOYEE BENEFITS:

• Free Family Membership
• Program discounts:

• • 50% off \xe2\x80\x93 Personal Training, Private Swim Lessons, Resident Camp
  • 100% off \xe2\x80\x93 Before & After School Care; Day Camp; Swim Lessons; Sports, Enrichment and Ignite/Small Group training

• Generous retirement benefits - 12% after eligibility is met
• Employee Assistance Program
• Paid Sick Time
  

CHILD ABUSE PREVENTION: Support the YMCA of the Pikes Peak Region\xe2\x80\x99s commitment to child abuse prevention by:

• Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
• Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
• Reporting any suspicious behavior and violation of policy and procedures to your supervisor
• Completing all child abuse prevention training as required

The YMCA has zero tolerance for abuse. We will report all suspected and/or allegations of abuse to the state and federal law.
OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. The YMCA of the Pikes Peak Region is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. The YMCA of the Pikes Peak Region is a Drug and Alcohol-Free work environment Reasonable accommodations may be made to empower a qualified candidate with a disability to perform the essential functions of the job.
This job announcement is not intended to be inclusive of all functions, responsibilities, and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position.