Job Description

Member Services Expectations

Increase Member Level - "get and retain members"

Begin each day with a plan & end each day with a plan for tomorrow Meet and exceed your personal sales goal Be the best example of building rapport and developing relationships with all prospective members, guests, and staff. Prospect for referrals, generate new leads and enter all leads into GymSales + WorkingWell is a great resource to own your neighborhood and community; connect with a minimum to 2 local businesses per week & holding regular community events
Follow up with existing leads and members in GymSales making 30 + connections per day at a minimum (call, text and/or email) Within 72 hours of tour and presentation, a follow-up call must be made Appointment goals: 3 appointments today, 2 appointments tomorrow, and 1 appointment the next day. Confirm all appointments no longer than 24 hours in advance. Book appointments with both telephone inquiries & web leads at a target rate of 75% Conduct club presentations and tours for potential members, and guests. Target closing for appointment & walk-ins' rate is 70%. Connect your members and utilize the Retention Program resources - Fit Start, WAC Fit & Fit Refresh + Booking Fit Sessions at the point-of-sale is critical
+ Participate in Team Huddles providing needed information about your new members to ensure the best handoff to the Fitness teams
Invite and connect members and guests to participate in WAC programs, services, promotions, and events. Contribute to your club's social media plan Provide education on health, fitness and total well-being via Kinetic (the WAC blog) to engage potential and current members

Teamwork - "your role is more than just selling and retaining memberships"

Make a difference in people's lives Create WAC moments You will have a scheduled shift, but this is a performance-based position, you may need to work outside your schedule to hit your goals. Fitness, Group Fitness, Front Desk, Kids Clubhouse - you name it - you might be asked to do it. Develop yourself personally and professionally by attending and participating in: + Weekly one on one with your Sales Manger and/of General Manager
+ All Sales Team Meetings
+ Train with personal trainers, and participate in group fitness classes as well as advanced training programs so you can personally promote to increase participation
+ Continuing education through "WAC University" workshops.
Participate in your club's Manager On Duty program. + Execute a daily walk-through of the facility to ensure proper conditions.
+ Report member and facility issues to the appropriate person to address through the proper club communication channels
+ Know the Safety Manual and follow all insurance, liability, and incident report procedures
Connect with members while working scheduled shifts at the front desk Provide assistance and solutions to members and team members problems Participate in the planning of special events and encourage departments to promote member participation. * Know the "Emergency Action Plan" and follow all insurance, liability, incident report precautions.