Job Description

Location:

713 S Pear Orchard Rd, Suite 101, Ridgeland MS 39157

Hours:

Monday - Friday, 8:15 AM - 5:00 PM

Brightview Credit Union is excited to welcome a dedicated and customer-focused Member Service Representative to our team at the Ridgeland, MS branch. If you're passionate about providing exceptional financial service, assisting members in their financial journey, and being part of a supportive work environment, this role is a perfect fit for you.

Responsibilities:

Member Engagement:

Greet members warmly and create a welcoming environment, both in person and over the phone. Act as a primary point of contact for members, providing information on products, services, and account inquiries.

Membership Management:

Assist new and existing members with opening accounts, explaining account features, and helping with account maintenance to ensure members have access to the right financial solutions.

Debit Card Support:

Address member inquiries related to debit cards, including activation, replacements, and troubleshooting. Guide members through the process of reporting lost or stolen cards and unauthorized transactions.

Form Handling:

Process various forms and requests accurately and efficiently, such as address changes, account updates, and beneficiary designations.

Account Maintenance:

Ensure accurate and up-to-date member account information, including contact details, beneficiaries, and account ownership changes.

Problem Resolution:

Listen attentively to member concerns and provide effective solutions or escalate issues as needed. Strive to exceed member expectations in every interaction.

Team Collaboration:

Work collaboratively with fellow team members to provide exceptional member service. Support colleagues in achieving branch goals and maintaining a positive and cohesive work environment.

Incentive Opportunities:

Engage in incentive programs designed to reward outstanding performance and contributions to member satisfaction and business growth.

Skills and Qualifications:

High school diploma or equivalent; some college coursework preferred. Excellent interpersonal and communication skills, both written and verbal. Strong attention to detail and accuracy in handling financial transactions and member requests. Previous customer service experience, ideally in a financial institution or similar environment. Familiarity with banking software and technology, including online banking platforms. Ability to handle sensitive and confidential information with discretion. Problem-solving skills to address member inquiries and concerns effectively. Basic knowledge of financial products and services.

Benefits:

Healthcare Coverage:

Enjoy comprehensive healthcare coverage paid for by the credit union for you, including 100% paid medical, dental, life, AD&D, and disability insurance.

Retirement Planning:

Participate in our 401(k) matching program to build your financial future.

Work-Life Balance:

Benefit from a consistent Monday-to-Friday schedule from 8:15 AM to 5:00 PM, allowing for weekends off.

Paid Time Off:

Recharge and rejuvenate with paid time off to maintain work-life balance.

Federal Holidays Off:

Spend quality time with loved ones on recognized federal holidays.

Incentive Opportunities:

Earn incentives through performance-based programs, recognizing your dedication and accomplishments.
If you're ready to embark on a rewarding career journey, offering a dynamic work environment and opportunities for personal growth, apply today to become a Member Service Representative at Brightview Credit Union. Join us in our mission to provide exceptional financial services and make a positive impact on our members' lives.

Brightview Credit Union is committed to diversity and is an equal opportunity employer, fostering an inclusive environment for all employees.

Job Type: Full-time

Benefits:

401(k) 6% Match AD&D insurance Bereavement leave Credit union membership Dental insurance Disability insurance Employee discount Health insurance Vison Insurance Life insurance Opportunities for advancement Paid orientation Paid time off Retirement plan
Physical setting:

Office
Schedule:

8 hour shift Day shift Holidays Monday to Friday No weekends
Education:

High school or equivalent (Required)
Experience:

Cash handling: 2 years (Required) Computer literacy: 1 year (Required) Customer service: 1 year (Required)
Work Location: In person

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

401(k) 401(k) 6% Match 401(k) matching AD&D insurance Bereavement leave Credit union membership Dental insurance Disability insurance Employee discount Financial planning services Flexible schedule Health insurance Life insurance Opportunities for advancement Paid orientation Paid sick time Paid time off Paid training Prescription drug insurance Retirement plan Vision insurance
Experience:

Cash handling: 2 years (Preferred) Banking: 2 years (Required) Customer service: 2 years (Preferred)
Work Location: In person