Job Description

Purpose:

Reporting directly to the Chief Experience Officer, this role oversees the teller and member service teams and is responsible for managing, planning, coordinating, and administering daily branch operations. The position ensures efficient, effective, and timely service delivery that enhances the overall Member experience. The successful candidate will provide strategic leadership and guidance to employees, fostering a culture of empowerment, motivation, teamwork, and innovation to consistently meet and exceed Member expectations.

Benefits

9 Paid Holidays Paid Time Off 401k plan with employer match Medical Insurance Employer paid Dental and Vision Insurance mployer paid Life Insurance and Long-Term Disability

Position Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Provides continual positive support for the Credit Union's quality service and friendliness initiatives, including reinforcing the importance of exceeding Member service expectations to branch employees. Assists in creating a motivational atmosphere - coaching, mentoring, training, counseling, monitoring, and delivering positive feedback/evaluations to employees - to encourage employees to progressively raise their level of Member service skills and knowledge of Credit Union products and service offerings. Composes and conduct employee performance evaluations and disciplinary actions, as well prepare employee skill assessments, perform skill observations and facilitate employee coaching sessions. Develops an understanding of the Credit Union's products and services, and a working knowledge of deposit account types and consumer loans, as well as other related program offerings with a willingness and ability to cross-promote. Assesses risks in all financial transactions and new accounts executed by employees. Competently performs all duties of the Teller and Member Service representative roles. Other duties as assigned

Education/Experience/Licenses

College degree or equivalent work experience in the financial service industry preferred. Credit Union or banking background desired. High school diploma or GED equivalent is required. Minimum of three (3) years progressively responsible experience in leadership and/or supervision within a financial institution required

Skills

Good understanding of physical security, controls, standards and practices for cash/negotiable items/keys in the financial services industry. Competent working knowledge of branch depository and loan operations; sound knowledge of methods and principles of financial services practices and standards including product offerings and cross-selling. Must have the ability to use related computer software and Microsoft Office applications. Exemplary customer service experience. Excellent time management skills and possess the ability to multitask. Professional verbal and written communication skills. * Ability to build rapport and work well in a team environment.