Job Description

Member Service Representative
Employment Type: Full Time
Branch Hours: Monday \xe2\x80\x93 Friday 9:00 am \xe2\x80\x93 5:00 pm; Saturday 9:00 am - 2:00 pm

Description:
HFCU is looking for an outgoing personality to assist members and potential members with their financial transactions and needs.

Responsibilities:

• Assist members with opening and closing all types of accounts, process wire requests, handle card issues, disputes, stop payments and all other member service functions. Answers questions about products and services and resolves problems that are within their authority to resolve.
• Interview member loan applicants to develop information concerning their loan needs, earnings,and financial condition. Loan application is then provided to Loan Officer for completion.
• Acts as member\'s advocate in offering credit union products and services.
• Assists members with opening, changing, closing and accessing safe deposit boxes in branches where service is offered
• Other duties as assigned.

• Provide prompt, accurate, courteous, friendly, timely and professional services to all members.
• Troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner.
• Ensure all documentation is completed accurately.
• Maintain professional, courteous, and friendly atmosphere for members and co-workers.
• Maintain dependable record of attendance and timeliness.

• One year to three years of similar or related experience
• A high school diploma or GED required.
• Courtesy, tact, and diplomacy are essential elements to this job. Work involves personal contact with others inside and outside the organization, generally regarding routine matters for the purpose of giving or obtaining information which may require some discussion.
• Must have excellent computer and communication skills.
• Must be able to lift and carry 10 lbs.and sit for several hours at a time.
• Must be accurate with numbers and names.
• Must have qualities that are consistent with our CORE Values:
  • Integrity, Honesty, & Respect
  • Passion, Commitment & Enthusiasm
  • Seek Excellence in All We Do
  • Work Hard and Have Fun
  • Friendly Service and Superior Value