CREDIT UNION MSR POSITION SUMMARY: Provides seamless delivery of service, and/or fulfillment requests by answering calls, chat messages or emails at our Long Beach branch. Requires knowledge of multiple credit union products and ability to deepen or retain relationships through service. Performs routine account-related transactions. Involves referring members to the appropriate line of business for products not supported. May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support staff to fulfill the request. May handle escalated issues by successfully navigating the organization to resolve member requests. Routes, maintains and tracks outstanding servicing requests and provides thorough follow up. Accountable for the successful resolution of all member banking requests. The ideal candidate will possess the following traits:
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