Job Description

Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
The Member Experience Coordinator will play an integral part on the Membership Team supporting project work and goals. Creating remarkable experiences for our Prospective Club Members and Club Members alike.

• Communications - Communicate ClubLife through all channels, and take care of Member and Prospect's needs as it relates to referrals and sales.
• Member Engagement - Relationship and report building with Members and guests.
• Responsible for key ClubLife project work

Reports Directly To: Director of Member Experience
This role pays an hourly rate of $15.00-$19.00
Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)
This position will remain open until March 6, 2026.
Responsibilities
Day to Day:

• Coordinate and distribute emails to Members.
• Set up for Member check for Member Events.
• Event set up of decor or warm welcomes.
• Social Media Management.
• Update in Club marketing i.e., Posters, table tents, enplug etc.
• Support in completion of New Member data entry and follow-up.
• Define Magic Moments and execute within the Club.
• Write personalized postcards to invite members to events.
• Function as the Club representative on various Member committees.
• Assist Director with Social Media, Events and Follow Up.
• Assist in planning and facilitating events for Members of the Club

All the other stuff we do:

• Adhere to all company, club and department standards of operations, policies, and procedures whether written or verbal.
• Conduct ourselves professionally and respectfully.
• Work safely.
• Attend daily line-up and participate as requested.
• Take pride in our appearance by arriving to work in a clean and neat uniform and properly groomed according to Club standards.
• We are open, flexible, and adaptable to take care of our Members and Guest changing needs.
• Understand service recovery procedures for Member/Guests.
• Notify GM and/or department head(s) of Member/Guest complaints. Rectify by using service recovery procedures as soon as possible.
• We are ready to assume different responsibilities as needed and requested as an essential part of our jobs.

Qualifications
About you:

• Minimum of one-year experience in hospitality business or a similar role.
• Service oriented mindset making every guest feel valued.
• Strong communication skills verbal, written, phone, text, and social media communications.
• Work well under pressure, coordinating multiple tasks at any given time.
• Strong organizational skills and attention to detail.
• Positive phone demeanor.
• Advanced working with Microsoft Office suite, including Word, Outlook, and Excel.
• Positive attitude and be willing to work as part of a team.

Physical Requirements:
Standing, walking, exposure to temperature changes, dust, fumes, or gases, climbing/ladders, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying/pushing/pulling up to 100 lbs. on occasion, folding/unfolding, talking, hearing, and seeing.
Primary tools/equipment used in this position and approximate weight:

• Computer
• Telephone

Attendance Requirements for this position:

• Attendance Requirements for this position as outlined on the weekly schedule.
• Additional hours are required to meet deadlines of the position, including weekends and/or holidays.

Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Skills Required