Job Description

Job Summary

We are seeking a dynamic and customer-focused Member Experience Associate to join our team. This role is vital in delivering exceptional client services, supporting member engagement, and ensuring a positive experience for all visitors. The ideal candidate will possess strong communication skills, be multilingual or bilingual, and have a passion for providing outstanding customer support. This position offers an opportunity to work in a collaborative environment where your interpersonal skills and attention to detail will make a meaningful impact.

Duties

Greet members and visitors warmly, creating a welcoming environment Assist members with inquiries via phone, email, or in person using excellent phone etiquette and communication skills Manage member data entry and maintain accurate records using Microsoft Office and other computer applications Support sales initiatives by promoting memberships, programs, or services to prospective clients Handle cash transactions accurately and efficiently during membership sign-ups or renewals Conduct outbound calling campaigns to follow up with members or promote upcoming events and programs Provide exceptional customer service by addressing questions, resolving issues, and ensuring member satisfaction Collaborate with team members to improve client services and streamline processes Maintain a professional appearance and uphold the organization's standards of client interaction

Requirements

Proven experience in customer support, client services, or call center roles is preferred Strong communication skills, both verbal and written, with proficiency in English; multilingual or bilingual abilities are a plus Excellent data entry skills with high accuracy and typing speed Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and general computer skills Experience with outbound calling and phone etiquette in a professional setting Ability to analyze situations quickly and provide effective solutions Previous cash handling experience is desirable Strong interpersonal skills with the ability to engage clients positively Ability to work well independently and as part of a team in a fast-paced environment
Pay: $16.50 - $17.00 per hour

Expected hours: 40.0 per week

Work Location: In person