Job Description

Summary

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About the Position:

This position is located within the Womack Medical Center in Fort Bragg, North Carolina. Incumbent will perform the full range of receptionist, recordkeeping, and miscellaneous clerical duties within preventative medicine.




This is a Direct Hire Solicitation.

This job is open to

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The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Duties

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Perform the full range of receptionist, recordkeeping, and miscellaneous clerical duties (scheduling appointments, greeting the patients, answering telephones, taking messages, etc.) in a clinic or Medical Treatment Facility. Receive patients and visitors as the initial point of contact, in person or telephonically for the clinic. Record and relays messages and/or redirects calls, as necessary to appropriate staff. Utilize automated office or healthcare systems to schedule patient appointments; update, enter, or retrieve patient information; or complete clerical duties. Maintain patient records, both electronic and hard copy, according to policies, procedures, and medical treatment facility regulations. Provide information to patients, family members, staff, etc. on the practice, clinic, and hospital policies, procedures, and locations. Perform clerical duties inherent to the reception, care, and out-processing of patients, families, caregivers, and guests. Coordinate patient appointments with other clinics or specialties as needed.

Requirements

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Conditions of employment

Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation. This position requires the incumbent to have tuberculosis testing. This position has mandatory seasonal influenza vaccination requirements and is subject to annual seasonal influenza vaccinations unless otherwise exempted for medical or religious reasons (documentation of exemption must be provided upon hire). Incumbent is required to be screened for applicable immunizations and subject to missing/required immunizations

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience:

One year of specialized experience which includes performing clerical duties such as maintaining files, answering telephone calls, and/or receiving patients/guest within a clinic or medical treatment facility (MTF); providing basic medical information to patients, medical staff, and the general public; assisting with scheduling patient appointments; and utilizing automated office, healthcare, and/or scheduling systems to enter and retrieve data. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

OR

Education:

Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

OR

Combination of Education and Experience:

A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.

Proficiency Required:

This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

Education

FOREIGN EDUCATION:

If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Additional information

Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. One year trial/probationary period may be required. Direct Deposit of Pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. Recruitment or relocation incentives MAY be authorized for highly qualified candidates. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest. Due to COVID-19, the agency is currently in an expanded telework posture. If selected, you may be expected to temporarily telework, even if your home is located outside the local commuting area. Once employees are permitted to return to the office, you will be expected to report to the duty station listed on this announcement within a designated time frame identified by the organization. At that time, you may be eligible to request to continue to telework one or more days a pay period depending upon the terms of the agency's telework policy. Information may be requested regarding the vaccination status of selectees for the purposes of implementing workplace safety protocols. For more information, visit https://www.saferfederalworkforce.gov/faq/vaccinations/.


Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.


Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.


Review our benefits


Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

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You will be evaluated for this job based on how well you meet the qualifications above.


Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.



If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position.



Veterans and Military Spouses will be considered along with all other candidates.

Required Documents

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The documents you are required to submit vary based on whether or not you are eligible for preference in federal employment. A complete description of preference categories and the associated required documents is in the Applicant Checklist for Public Announcements.



As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply.

If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

1. Your resume:

Your resume must be

two pages or less

and must support the specialized experience described in this announcement. Resumes exceeding two pages will be removed from consideration. For each relevant work experience, make sure you include the employer's name, job title, start and end dates (include month and year), for qualifications purposes, the number of hours worked per week, and a brief description that show you can perform the tasks at the required level listed in the job announcement. If your resume does not contain this information, your application may be marked as incomplete, and you may not receive consideration for this position. Use plain language. Avoid using acronyms and terms that are not easily understood. The hiring agency will not make assumptions about what's in your resume. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations, and you may not be considered for this vacancy. For additional information, to include formatting tips, see: What to include in your resume.

2. Other supporting documents:

Cover Letter, optional Most recent Performance Appraisal, if applicable This position has an individual occupational requirement and/or allows for substitution of education for experience. If you meet this requirement based on education you MUST submit a copy of your transcript with your application package or you will be rated ineligible. See: Transcripts and Licenses. License/Certification: This position requires a job-related license or certification. You MUST submit a copy of your license or certification with your application package or you will be rated ineligible. See: Transcripts and Licenses.



NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.


Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

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To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section below.


The complete application package must be submitted by 11:59 PM (EST) on 11/21/2025to receive consideration.*
To begin, click

Apply

to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application (https://apply.usastaffing.gov/ViewQuestionnaire/12830347).*
Follow the prompts to

select your resume and/or other supporting documents

to be included with your application package. As a reminder, your resume must be

two pages or less

and must support the specialized experience described in this announcement. Resumes exceeding two pages will be removed from consideration. For additional information, refer to the 'Required Documents' section. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and

click to continue with the application process.

You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.

Your resume selected in USAJOBS will be included, but you must re-select other documents from your USAJOBS account or your application may be incomplete.

It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan. Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.



To verify the status of your application, log into your USAJOBS account (https://www.usajobs.gov/applicant/profile/dashboard/), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://help.usajobs.gov/how-to/application/status.

Agency contact information

Army Applicant Help Desk
Email
USARMY.APG.CHRA-NE.MBX.APPLICANTHELP@ARMY.MIL
Website
https://portal.chra.army.mil/hr_public?id=app_inq
Address
JT-DDAAFN EAST DHN - WOMACK-BRAGG

DO NOT MAIL

Fort Bragg, NC 28310

US

Next steps

If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration.

Overview

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Accepting applications
Open & closing dates
11/17/2025 to 11/21/2025
Salary
$42,117 to - $54,746 per year
Pay scale & grade
GS 5
Location
1 vacancy in the following location:
Fort Bragg, NC
Remote job
No
Telework eligible
No
Travel Required
Not required
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
None
Job family (Series)
0679 Medical Support Assistance Supervisory status
No
Security clearance
Not Required
Drug test
No
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determination process
Credentialing Suitability/Fitness Financial disclosure
No
Bargaining unit status
Yes
Announcement number
HSJT 26 12830347 DHA
Control number
850218800