Job Description

When You Manage at Milestone, You Lead With Heart and Leave a Legacy.

At Milestone Therapy,

leadership isn't about titles or hierarchy

-- it's about showing up every day with empathy, integrity, and the courage to lead by example. As our

Medical Services Manager,

you'll do more than run operations. You'll

help build a culture where people feel supported, heard, and inspired

to deliver the best possible care. We believe that

kindness is a strength,

compassion is non-negotiable

, and excellence happens when

good people work together

with purpose.
So if you're someone who leads from the front, holds yourself accountable, and lifts others as you go --

we'd love to meet you.

What You'll Do:

Be the Kind of Leader You'd Want to Work For
Guide your team with clarity and respect. Communicate directly, kindly, and consistently -- even when it's hard. Know when to lead from the front and when to empower others to take the reins. Bring positive energy and professionalism to everything you do.
Lead With Your Heart
Model our core values on the daily. Inspire and support your team through regular check-ins, feedback, and growth-focused conversations. Create a culture of accountability, encouragement, and professional pride. Serve as a mentor and trusted leader for those you manage.
Keep Operations Running Smoothly
Oversee the daily operations of the Medical Services Department, ensuring care quality and efficiency. Support scheduling, workload balance, and team coordination. Ensure documentation is accurate, timely, and compliant with regulatory standards.
Drive Quality and Improvement
Define what "excellent care" means -- and make sure your team delivers it. Implement systems to track, measure, and continuously improve service delivery. Use data, insight, and compassion to make informed decisions and solve real problems.
Build for the Future
Contribute to strategic planning and department structure 6-12 months out. Monitor budgets, team productivity, and financial targets -- and make adjustments where needed. Identify gaps, recommend solutions, and bring ideas forward with confidence.

What You Need to Bring:

A Bachelor's degree in a healthcare-related field or Business Administration (required) At least 3 years of experience in healthcare or medical services, including leadership and team management A strong understanding of healthcare compliance, documentation, and service workflows Comfort with technology: EMR systems, Google Workspace (Docs, Sheets, Meet), and HR/payroll tools Emotional intelligence, clear communication, and a calm, centered leadership style A solutions-oriented mindset and the ability to plan ahead, pivot when needed, and keep things moving

You're the Right Fit If You:

Know how to balance high standards with genuine compassion Thrive in fast-paced, people-first environments Show up with purpose and take responsibility for your impact Believe that kindness, honesty, and accountability go hand-in-hand

Why Join Milestone Therapy?

Because we're

not just another healthcare organization

. We're a community of people

who believe in showing up for each other

-- with empathy, grit, and a

shared commitment to doing the right thing

. We support leaders who take ownership, think ahead, and keep

people at the center of every decision.

Ready to lead a team that cares as deeply as you do? Apply today and help us build something meaningful -- together.

Benefits and Perks:

Paid Mileage 21 Days PTO, 6 Paid Holidays, 5 Days Stat Leave Medical, Dental and Vision Insurance, with HMO and PPO Options 401k with Company Contribution $260 of Personal Wellness Allowance $650 of Annual Technology Allowance To get a better feel for what we do, check out our website at www.milestonetherapy.com
Facebook page at www.facebook.com/MilestoneTherapy
Instagram at https://www.instagram.com/milestonepediatrics/


Please be advised this is a job ad, not a listing of all tasks and duties for this position



Milestone Therapy is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Employment decisions are made without regard to race, color, religion, national origin, age, veteran status, gender (including pregnancy, gender identity, and sexual orientation), disability, genetic information, or any other classification protected by federal, state, or local law or regulation. Full consideration is given to any person who is qualified to perform, with or without reasonable accommodation.

Be sure to mention this paragraph during your interview:
We are seeking qualified professionals for pediatric physical therapy positions, including specialized roles in infant physical therapy and children's PT. Competitive salaries are offered for pediatric physical therapists, with opportunities available locally to meet the growing demand for infant torticollis therapy and other pediatric specialties.