Job Description

Position Summary

Assists Clinical Program Manager and clinical home care staff in entry of clinical patient documentation, tracking of

performance improvement data, filing and maintenance of patient charts and clinical records. Supports reimbursement

functions.

Responsibilities

1) Customer Service

Demonstrates service excellence in the day-to-day job
performance.

Promotes a positive image of the Agency and supports administration in its goals and objectives. Displays courtesy and tact in all contact with staff, patients, and others. Provides assistance to visitors, outside agencies, and staff personnel. Greets visitors. Handles inquiries and complaints discreetly and effectively per policy and procedure.

2) Medical Records

Prepares and organizes admission packets, patient charts, Delta entry records and other patient information in a timely

manner.

Prepares clinical orders including plans of care, daily notes, patient assessments for mailing, logs orders information

system or manually and tracks timeliness of return of signed orders.

Verifies consistency and accuracy of clinical information entered into patient charts. Maintains forms and other supplies for clinical staff. Communicates with various University Home Care of Cashier managers, supervisors and employees as needed to obtain, verify, and/or correct information. Maintains confidentiality of patient medical records. Ensures timely and accurate processing of documents and filing. Assists when directed in billing processes. Provides backup support in reimbursement and clerical functions. Relieves switchboard on rotation with other administrative support staff. Performs other related responsibilities as requested or required in accordance with accepted procedure, and responds to special requests by management in a timely and accurate manner.

Minimum Requirements

High School graduate or GED required.



One year business office experience in health care setting preferred.



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ECU Health

About ECU Health

ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.


The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children's Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.


Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.


We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.