Job Description

Job Summary

We are seeking a dedicated and detail-oriented Medical Receptionist/Physical Therapy Aide to join our healthcare team. This role involves providing exceptional patient service, managing administrative tasks, and supporting clinical operations within a physical therapy practice. The ideal candidate will possess strong organizational skills, proficiency with electronic health records (EMR) systems, and a solid understanding of medical terminology and billing procedures. Clinical experience is highly valued to ensure comprehensive patient support and efficient office management.

Duties

Greet and check-in/check-out patients; serve as the first point of contact. Maintain a clean, organized, and professional clinic environment. Schedule/confirm appointments (phone, email, in-person) and manage reminders, cancellations, and no-shows. Coordinate daily therapist schedules and support smooth clinic workflow. Acting as a liaison between physician offices and the HMPT clinic. Escort patients to/from therapy rooms, ensuring comfort and safety. Prepare treatment areas before each session (tables, modalities, linens, equipment). Assist with non-skilled clinical tasks, including: Applying heat/cold packs, setting up equipment under PT supervision Monitoring patient safety during exercises Clean and sanitize treatment surfaces and gym equipment between patients. Restock linens, electrodes, bands, and clinic supplies daily. Verify insurance eligibility, obtain pre-authorizations, and collect/post co-pays/balances in the EMR. Scan/upload documents and maintain accurate records with strict HIPAA compliance. Assist with referrals, authorizations, and basic administrative/marketing tasks. Report supply needs or equipment concerns promptly to management. Collaborate closely with PTs, PTAs, and staff while maintaining professionalism and empathy.
This position offers an opportunity to work in a supportive healthcare environment where your administrative expertise directly contributes to patient care excellence.

Pay: $15.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

Paid sick time
Work Location: In person