Job Description

Job Overview

Maryland Pediatric Care located in Germantown Maryland. Practice offers a positive work environment and a commitment to exceptional patient care and customer service.

We are looking to hire a detail-oriented, bilingual (English and Spanish speaking) friendly Medical Receptionist to join our healthcare team. The ideal candidate will have good communication, customer service and problem solving skills, and a demonstrated experience working cooperatively with others as a team. They will serve as the first point of contact for patients, ensuring a welcoming environment while managing various administrative tasks. This role is crucial in maintaining the smooth operation of our medical facility and enhancing patient satisfaction.

Duties

Greet patients and visitors warmly, providing excellent customer service at the front desk. Schedule appointments and manage the calendar for healthcare providers efficiently. Handle incoming calls using phone systems, addressing inquiries and directing calls appropriately. Review documentation to ensure accuracy and completeness before patient visits. Assist with medical coding and billing processes as needed, ensuring compliance with regulations. Maintain patient records using office practicum electronic health record systems. Collaborate with healthcare staff to coordinate care plans and follow-up appointments. Ensure the reception area is organized, clean, and stocked with necessary supplies. Greet and checking in patients by displaying professional and welcoming experience. Attend phone calls, faxes and schedule patients, confirm appointments and reschedule as applicable. Collect patient copays and inform medical staff once patient is ready. Verify patient records and update at check in (insurance, demographics, parent information) Work with staff to ensure best use of provider schedules. Keep track of office supplies, anticipate needs and help manage vaccine inventory and order supplies. Collect, open office mail and scan various documents into the EMR. Facilitate the check in process and help with triaging patients. Monitor and update patient intake portal and update patient information. Maintain high quality customer service and friendly intake of patients. Collect patient reviews, organize office and update office records. Perform other duties as assigned.

Skills

Strong office management skills with a focus on organization and efficiency. Bilingual (English & Spanish) is required for this position Previous experience as a medical receptionist or in a similar role is required Excellent customer service skills to foster positive relationships with patients and staff. Familiarity with medical coding practices is a plus. Knowledge of clinic operations can be beneficial for specific roles within our facility. Proficient in using front desk equipment and phone systems effectively. Experience in documentation review to maintain accurate patient records. Ability to work collaboratively within a team while managing individual responsibilities effectively.
Join us in providing exceptional care to our patients while contributing to the efficient operation of our medical practice!

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

Paid time off
Experience:

Customer service: 1 year (Preferred) Medical terminology: 1 year (Preferred) Computer skills: 1 year (Preferred)
Ability to Commute:

Germantown, MD 20874 (Required)
Ability to Relocate:

Germantown, MD 20874: Relocate before starting work (Required)
Work Location: In person