Job Description

Job description

We are a fast paced

Urgent Care Medical Clinic with 8 locations. Looking for a dependable, energetic, outgoing front desk receptionist that enjoy going out of their way to help others. Need to know how to multi-task, handle multiple phone lines, have adequate computer skills and can handle stress appropriately. Competitive Pay DOE. Part Time Position available. Come join us!

Summary:

Oversees administrative duties involved with coordinating patient and provider schedules, file management, and office organization. This position includes significant amounts of multi-tasking, compassion, and customer service. Bilingual in Spanish is preferred.

Essential Duties and Responsibilities:

Includes but is not limited to the following:

Greets patients upon arrival

Provides patients with appropriate intake forms, office policies, HIPAA information and any other legally required documents

Registers patients by verifying and updating demographic information, accurately entering computer data, obtaining insurance information and any other necessary information to provide care

Answer multi-line phones and either direct the caller to the appropriate party or handle callers need

Accurately receives messages and delivers to appropriate parties or initiates a phone messages in the EMR for response by clinical staff

Answers questions about Medallus and provides callers with address, directions and other requested information

Schedules appointments by obtaining and inputting all required information

Processes payments for co-pays, membership dues/fees, collection accounts and uninsured visits

Promotes Medallus Membership Program/Enrolls patients

Clerical duties such as filing, scanning, photocopying, faxing and maintaining hard copies of patient records as well as records stored in EMR

Call patients to remind them of upcoming appointments and assist in scheduling for testing or off-site services

Maintains a clean and organized work environment

Provides patients with support and guidance as needed

Care for plants/fish

Competency:

To perform the job successfully, an individual should demonstrate the following competencies.

Strive to continuously build knowledge and skills.

Respond promptly to patient needs and to requests for service and assistance.

Maintain confidentiality.

Listen to others without interrupting.

Speak clearly in English. Able to speak with callers and patients with diplomacy and professionalism in positive or negative situations.

Listen and get clarification.

Contribute to building a positive team spirit.

Identify methods to improve and promote quality.

Demonstrate accuracy and thoroughness. Is detail-oriented.

Works with integrity and ethically.

Follows policies and procedures.

Complete administrative tasks correctly and on time.

Is consistently and reliably at work and ready to start scheduled shift on time.

Follow instructions and respond to management direction.

Ask for and offer help when needed, as appropriate.

Exhibit sound and accurate judgment.

Use time efficiently.

Treat others with respect and consideration regardless of their status or position.

Observe safety and security procedures.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Certificates and Licenses:

None required

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos, to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to patients and other associates of the organization.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form and to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of word processing, spreadsheet and Internet software.

Job Type: Part-time

Pay: $15.00 - $18.00 per hour

Work Location: In person