Job Description

www.ENTspecialistsAK.com

Primary Duties:

Provide excellent customer service to patients and visitors. Demonstrate comprehensive knowledge of practice services and procedures. Efficiently manage multiple tasks and prioritize responsibilities. Ensure thorough follow-through on all assigned tasks.

Responsibilities:

Answer incoming calls promptly and professionally; route calls to appropriate personnel or take accurate messages. Schedule patient appointments according to established guidelines and manage appointment calendar effectively. Monitor and respond to messages left on the main phone line throughout the day. Inform new patients about required forms available on the practice's website to expedite check-in process. Maintain supplies for copiers/printers; load paper as needed. Perform patient check-ins, create new patient charts, and verify accuracy of demographic and insurance information for established patients. Ensure patient charts are properly labeled and sorted for efficient rooming. Complete patient check-outs, process payments, and schedule imaging or diagnostic tests as directed. Copy new patient forms and superbills, attaching receipts or payments as necessary. Coordinate timely receipt of written referrals for new patients' appointments. Provide copies of chart notes upon patient request. File patient charts and maintain organization of miscellaneous patient information. Monitor inventory of office supplies and notify office manager when restocking is necessary. Prepare files for established patients scheduled for the following day. Coordinate after-hours phone coverage with answering service; communicate relevant details regarding on-call schedule and coverage arrangements. Duplicate necessary forms and documents as required. Maintain cleanliness and orderliness of the waiting room and ensure brochures are well-stocked. Contact patients to schedule follow-up appointments and necessary testing. Adhere strictly to HIPAA guidelines and maintain patient confidentiality. Start work promptly at 8:00 AM and demonstrate punctuality. Collaborate effectively with colleagues and assist in all areas of the practice as needed. Foster a positive work environment through teamwork and professional conduct.
Job Type: Full-time

Pay: $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance
Work Location: In person