Job Description

Medical Receptionist Lead

Our Purpose:

We believe in empowering every child, one ability at a time. Our dedicated employees collaborate with our patients and their care team to provide positive experiences that foster growth. The Result? Increased independence, confidence, and well-being for those we serve..

Position Overview:

Effective coordination between the office manager and front desk staff with efficient and effective day to day operations in accordance with clinic policy and procedure to positively impact a patient's overall plan of care from start to finish.

Status

: Full Time

Hours:

Flexible; Monday-Friday, 7:30am-6pm, 30 hours a week.

Travel

: This position will require the ability to travel between clinics on occasion.

Responsibilities:

Oversight of Front Desk Receptionist:

Maintain Front Desk Operations Maintain Front Desk Schedules Coordinate coverage for hours Create and Administer job training program for Front Desk staff Review staff dashboard Run weekly reports Complete and track Patient forms Complete Level 1 interviews Train new staff Complete Performance Reviews

Training and Professional Development:

Investigate, review and retrain on errors of staff and track accordingly Effectively roll out new policies and procedures Promote Team Building

Scheduler Oversight:

Monitor and maintain wait list Monthly communication with managers for staffing needs Review end of bonus period Monitor No shows and cancels Oversight of mass text alerts

General Receptionist Duties:

Answer phones, check voicemail Review and respond to emails and tasks Front desk reports to be ran Therapists' schedules maintained/conflicts resolved appropriately Maintain HIPAA compliance Maintaining the daily front desk checklist Other daily front desk operations Must travel to multiple locations weekly Preform all assigned front desk responsibilities/sub-products Attend lead meetings, department meeting, and all staff meeting

Requirements:

1 year or more in the Healthcare setting Experience in leadership or management a plus * Strong computer skills (proficient with Microsoft products)