Job Description

We are seeking a Front Desk Receptionist to join our team! Front Desk Receptionist are an important member of our team and assure that patients have a positive, caring, and professional experience during their office visit. Our Front Desk will be working alongside our patients, CMA, and providers for all their scheduling needs. Responsibilities:

• Greeting and interacting with patients in a pleasant and professional matter in person, via phone, or email
• Schedule new and follow-up appointments based on provider availability
• Confirm appointments for new and follow up patients
• Possess a calm, reassuring, competent demeanor, and the ability to be sensitive to patient needs and attitude
• Be capable of multi-tasking.
• Be a mature, pleasant adult, conservative and tasteful in appearance, able to relate to the patient base
• Be capable of masking emotions and frustration when dealing with difficult situations and/or patients
• Be knowledgeable about services and products available at our facility.
• Warmly and professionally greet patients and visitors. Notify personnel of arrival of patients
• Facilitate communication among office personnel concerned with each patient. Instruct patient on use of waiting room telephone and availability of educational videos
• Accurately communicate information to patients and to staff in a concise manner
• Assist staff and visitors in placing outgoing calls, as appropriate and necessary. Screen calls to direct caller to appropriate staff
• Determine urgency of a patient\'s call and handle in accordance with office policy.
• Be capable of answering general questions regarding the practice, physicians, procedures, insurance, and cost in accordance with office policy
• Maintain current knowledge of activities, policies and procedures, and outreach/promotional activities (newspaper advertising, seminars, luncheons).
• Participate in staff meetings; attend relevant educational activities at the request of supervisor
• Assist with medical records, as needed and as time permits, with chart preparation, filing, and typing of chart labels

Qualifications:

• High School Diploma or GED
• Customer Service Preferred
• Excellent verbal and written communication skills
• Prior experience in a dermatology office

About Skin and Aesthetics Skin and Aesthetic Centers is a comprehensive management care organization. Through collaborative partnerships with select Dermatology, Plastic Surgery, and Vein physician groups, we leverage economies of scale, shared resources, and tenured business leadership to drive exponential value. Our affiliated practices operate in some of the top markets in the country, including: NYC, Chicago, Minneapolis, multiple markets in NJ and PA, with our footprint rapidly growing. Become part of an innovative, growing team dedicated to elevating healthcare!
Benefits of Joining Skin & Aesthetic Centers

• Generous compensation and 18 days of paid PTO!
• Comprehensive medical plan offerings with S&A contributing 80% towards premiums
• Employer monthly contribution to HSA (for those selecting that plan option)
• Extensive ancillary benefits: dental, vision, voluntary life insurance, hospital indemnity, critical illness, EAP, legal assistance, and more!
• Company-paid life insurance, short- and long-term disability
• Company 401k match