Job Description

POSITION OVERVIEW

The Medical Operations Manager provides strategic and day-to-day leadership for veterinary and medical operations. This role ensures high standards of animal care, efficient workflow between departments, compliance with state and federal regulations, and effective collaboration across teams to maximize lifesaving capacity.

DUTIES & RESPONSIBILITIES

Medical Operations & Oversight

Supervise daily medical services including intake and exit exams, vaccinations, diagnostics, treatment, surgery (spay/neuter and specialty), and humane euthanasia. Develop in coordination with DVMs and operations leadership, implement, and continuously improve medical protocols, ensuring alignment with best practices and regulatory requirements. Oversee in coordination with DVMs and operations leadership: inventory management of pharmaceuticals, controlled substances, and medical supplies; coordinate with DVMs and operations leadership to ensure DEA and District of Columbia compliance.
Team Leadership & Staff Development

Manage and mentor licensed technicians and medical support personnel, fostering a culture of accountability, compassion, and professional growth. Partner with leadership to recruit, onboard, and evaluate staff; schedule technicians for optimal coverage. Provide ongoing training in animal handling, safety, clinical standards and any other necessary training.
Operational Coordination

Collaborate with shelter operations, animal care, behavior, adoptions, and lifesaving departments to coordinate medical care plans, manage case flow, and ensure timely animal movement. Monitor medical budgets, track key performance indicators, and recommend cost-effective strategies without compromising quality of care. Participate in cross-departmental meetings to align medical priorities with overall shelter objectives.
Compliance & Reporting

Maintain accurate medical records in shelter software (e.g., PetPoint, NEO, etc.) Prepare reports on animal health trends, surgery outcomes, and program effectiveness for leadership. Ensure facility compliance with OSHA and local public health regulations.
Any other duties as assigned.

QUALIFICATIONS

Licensed Veterinary Technician (LVT/RVT) with shelter operations management experience is preferred. Minimum 4 years in veterinary medicine with at least 2 years in a supervisory or operations leadership role is preferred. Proven ability to lead teams in a high-volume, fast-paced environment. Strong knowledge of shelter medicine, population management, and infectious disease control. Excellent organizational, interpersonal, and communication skills. Proficiency with veterinary practice/shelter management software and Microsoft Office Suite. Possess and maintain a valid driver's license with good insurable driving record. Ability to bend, kneel, and stand for long periods of time. Ability to lift 50lbs. regularly. Ability to be flexible, detail oriented, and able to prioritize.

WORKING CONDITIONS

Work is performed in a shelter setting. Consistent bending, reaching, kneeling, and standing for long periods of time. Regularly moves about all locations to coordinate work. Subject to animal bites and scratches while handling animals. Consistent exposure to animals and animal allergens under conditions with limited alternatives available.

The Brandywine Valley SPCA is an equal opportunity employer. We are committed to fostering a diverse and inclusive work environment where all employees feel valued and respected. We do not discriminate against any applicant or employee based on race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic. We encourage applicants of all backgrounds to apply and look forward to building a team that reflects the diverse communities we serve.

Pay: $60,000.00 - $75,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Retirement plan Vision insurance
Work Location: In person