Job Description

Medical Office Specialist

DEPARTMENT:

Front Office

REPORT TO:

Front Office Supervisor/Clinical Site Manager


Job Summary


Responsible for patient check-in & check-out, while reviewing patient chart to verify necessary information. Incumbent will be responsible for greeting patients, scheduling appointments, making phone calls, collecting co-pays and balances due. To be successful in this position, associates must always be cheerful, friendly, polite, and professional in appearance.

EDUCATION AND EXPERIENCE:

High school diploma or equivalent. Customer service experience

ESSENTIAL SKILLS AND ABILITIES:

Excellent customer service and communication skills. Ability to work as a team member. Able to manage multiple tasks simultaneously in a fast-paced environment. Highly motivated and organized. Empathetic with patients' needs and concerns. Excels under pressure. Attentive to detail. Treats patients and co-workers with respect.

RESPONSIBILITIES:

Patient Check-In/Check-Out

Responsible for patient check-in and check-out, greeting each patient in a pleasant and professional manner. Tracks patients in the reception area and communicates with them as needed. Evaluates chart data to verify all information has been received and completed, and signatures obtained. Photocopies patient insurance cards and photo ID. Enter all new patient demographic information into the computer. Schedules appointments to optimize patient satisfaction. Collects co-pays and balances due. Verifies insurance eligibility and benefits when needed. Assists patients with insurance and billing questions.

Administrative

Place telephone calls to confirm upcoming appointments and verify information required of the patient at the time of appointment. Place telephone calls to no-show appointments; reschedules as needed. Provides back-up support on telephones and Klara Inspects reception room for neatness. Performs other duties as required. Assists other front office personnel as needed. * Cross train to telephone scheduling position.