Job Description

The Customer Service/Receptionist role will primarily be to handle phone calls (scheduling, medication concerns or refill needs, questions for providers, questions about bills, etc.) throughout the day. This role will also provide support as needed for various tasks that occur on a routine daily basis as well as those that arise due to provider or patient needs. They will help to cover scheduled and unscheduled absences and support fellow colleagues with assignments when additional support is needed from across the administrative team. This position is remote and requires ability to work independently and stay focused.

Primary Responsibilities Include:

Performs related work as required and other duties assigned Answer phone calls professionally and handle patient concerns with compassion Create charts and enter relevant patient information into the electronic medical record Organize and upload patient paperwork into the electronic medical record Coordinate with other offices on sending and obtaining medical records Develop proficiency with billing software to assist patients and other administrative staff with billing related inquiries Maintain strictest confidentiality Perform related work as required and other duties assigned
Qualifications:

At least 1 year of relevant administrative support experience (preferably in the medical field). Exceptional organizational, follow-up, and time management skills Excellent written and verbal communication skills Active listening skills, ability to provide professional feedback, refrain from judgment, and respond respectfully. Ability to work with minimal supervision and maintain a high standard of confidentiality Knowledge and understanding of HIPAA compliance is a plus. Ability to demonstrate flexibility and professional maturity to readily understand priorities and anticipate patient and provider needs. Must live in the state of Ohio
Full-time Remote Position

Start Date: November 2025

Job Type: Part-time

Pay: $16.50 - $21.00 per hour

Benefits:

401(k)
Work Location: Remote