Job Description

General Summary of Position
This is the second job in a series of two that perform clerical/secretarial/administrative office support functions in a medical setting/office at WHC. May be a secretary for one or more physicians, medical, or professional staff.

Primary Duties and Responsibilities

• Receives and screens telephone calls and visitors to the office. Determines the need(s) of the caller/visitor and addresses them accordingly, providing information per department/ Hospital policy. Refers inquires of a technical nature to an appropriate staff member. May make call for physicians and/or staff including calling in refill prescriptions (with authorization/ approval) to a pharmacy. Takes and forwards messages.
• Schedules appointments for patients including coordinating appointments with other medical offices and for tests, including pre-admissions testing. Confirms appointments. May give instructions to patient, explain an upcoming procedure/test, and/or answer questions. Maintains calendar(s) for a physician, staff, and/or department/clinic including patient appointments, surgeries, meetings, etc. Collects needed information (including patient charts prior to appointment/meeting and may brief attendees. Makes travel arrangements and prepares expense reports as required.
• Completes preliminary registration for new patients and updates information on existing patients (inpatients and/or outpatients) in the Hospital\'s or department\'s scheduling system. Obtains necessary demographic and insurance information, referrals, pre-certifications, signatures, copies, etc. May make/create patient chart or request existing one from Medical Records. Verifies all information. May make referrals when patient has no insurance or means to pay for services.
• Enters physician charges into billing system(s). Reviews codes to ensure proper billing. Corrects errors or returns forms to medical staff for completion/correction. Responds to questions regarding bills from patients, referring physicians, office staff, insurance companies, and the Hospital\'s Patient Financial Services Department. May accept co-payments and make deposits.
• Transcribes dictation including patient narrative and/or discharge summaries, general correspondence, and memoranda. Types letters, correspondence, memoranda, grants, proposals, statistical and budget reports from dictation, rough drafts, and/or verbal instructions. Prepares and edits manuscripts, articles, and abstracts for presentation and/or publication. Composes correspondence for signature based on accepted departmental norms. May compose and send correspondence under own signature as appropriate.
• Establishes and maintains a variety of files, records, logs, charts, etc. including departmental files. Retrieves files, records, charts, and/or the information therein as necessary including personnel information/time sheets,. Performs basic data collection and tabulation creating summaries and reports. Prepares and distributes monthly on-call schedules to attendings, residents, and appropriate departments Records continuing medical education activities of department personnel. Maintains financial records such as budget/fiscal reports ensuring that budgetary guidelines are maintained. Prepares vouchers.
• Makes arrangements for meetings/conferences/departmental events, including, but not limited to: inviting guests/speakers and making their travel arrangements; agenda preparation; creation of handouts; determining lodging, meeting and meal arrangements for attendees; organizing registration; and arranging for certificates and honoraria; etc.
• Maintains and orders supplies for personnel/department as needed or requested. Audits bills and ensures prompt payment.
• Receives, opens, and date stamps incoming mail. Reviews, sorts, and directs mail to the appropriate person in accordance with departmental policy.
• Orients new employees, including residents, to Hospital procedures, schedules and requirements.

Minimum Qualifications
Education

• High School Diploma or GED required
• May require up to l year of technical or other specialized training including advanced training in secretarial/medical office support (e.g.: typing/keyboarding/word processing, medical terminology, medical insurance/billing, etc.) and office administrative procedures including customer service etc.

Experience

• 1 to 3 years experience, preferably in a doctor\'s office or medical environment/ health care setting demonstrating organizational skills and a working familiarity with medical terminology and office computers (PC\'s and/or mainframes) performing word-processing/typing and data entry, preferably in a for an executive/staff with diversified needs required

Knowledge, Skills, and Abilities

• Requires the ability to read and write; and knowledge of grammar, and arithmetic including fractions and decimals.
• May require the use of standard office/medical equipment (i.e., typewriter, personal computer, data terminal, on-line printer, calculator, telephone, facsimile, copier, sterilizing equipment, blood pressure cuff, or tables); the preparation, comparison or checking of reports, records and related data; and basic use of formulas, charts, tables, drawings and knowledge of their application.

Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:

• Strong emphasis on teamwork\xe2\x80\x94our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
• Strategic focus on equity, inclusion, & diversity\xe2\x80\x94we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
• Comprehensive total rewards package\xe2\x80\x94including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
• More career opportunities closer to home\xe2\x80\x94as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It\xe2\x80\x99s how we treat people.

MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health\'s policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.

MedStar Health