Job Description

Overview:
Sendero Health Plan seeks a dedicated Medical Management Project Administrative Coordinator to support our Transportation Program. This position plays a key role in ensuring members' transportation needs are met efficiently and effectively, enhancing their access to healthcare services. Responsibilities:
Essential Functions:

• Assist members by scheduling transportation to and from healthcare appointments.
• Arrange appropriate transportation types based on member needs, including ambulance, assisted pickup, doorto-door service, or drop-off.
• Coordinate transportation for visits to hospital, clinics, pharmacy, dialysis centers, and other healthcare facilities.
• Schedule and confirm pickup locations, return rides, and appointment details.
• Make phone calls to members to discuss transportation requirements and confirm arrangements.
• Provider clear and empathetic communication to ensure member satisfaction.
• Document transportation schedules and maintain accurate records using electronic medical records (EMR) and other systems.
• Utilize Microsoft Office Suite for scheduling, reporting, and data tracking.
• Handle incoming calls, emails, and faxes related to transportation inquiries.
• Collaborate with team members to address member transportation concerns promptly and efficiently.
• Adhere to Sendero Health Plan policies and maintain confidentiality in all member interactions.

Knowledge, Skills and Abilities:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Strong verbal communication and interpersonal skills.
• Ability to type and efficiently use a computer, phone, fax, and electronic medical record (EMR) systems.
• Strong time management skills

Qualifications:
Minimum Education: High School Diploma
Preffered Experience:

• 1 year Previous Health Plan experience in an administrative or customer service role
• 1 year Familiarity with scheduling and coordination is a plus.

Skills Required