Job Description

Job Overview

We are seeking a dynamic and energetic Front Desk Receptionist to be the welcoming face of our healthcare facility. In this vital role, you will serve as the first point of contact for patients, visitors, and staff, ensuring a smooth and efficient front office operation. Your enthusiasm and professionalism will help create a positive experience for everyone who walks through our doors. This position offers an exciting opportunity to be part of a dedicated healthcare team committed to delivering exceptional patient service and administrative support.

Responsibilities

Greet patients and visitors warmly, providing excellent customer service with friendly phone etiquette and professional demeanor. Manage multi-line phone systems efficiently, directing calls to appropriate departments or staff members. Verify insurance coverage, perform insurance verification, and assist with billing inquiries using systems such as Epic, Meditech, Athenahealth, eClinicalWorks, Dentrix, Eaglesoft, or other EMR (Electronic Medical Record) systems. Schedule appointments accurately utilizing medical scheduling software while maintaining organized patient records. Review documentation for completeness and accuracy, including intake forms, care plans, and medical records in compliance with HIPAA regulations. Assist with medical administrative tasks such as filing, data entry (including 10 key typing), and maintaining medical records in accordance with health information management standards. Support billing processes by understanding medical coding including CPT (Current Procedural Terminology), ICD-9/10 (International Classification of Diseases), ICD coding, and Medicare procedures. Conduct insurance verification and follow-up on outstanding claims or collections related to medical billing and collections processes. Maintain a clean, organized front desk area while adhering to clinic policies and procedures for confidentiality and patient privacy. Collaborate with clinical staff to facilitate smooth patient flow and ensure timely intake procedures. Perform clerical duties such as filing, faxing, scanning documents, and managing office supplies to support daily operations. Demonstrate strong knowledge of medical terminology, dental terminology (if applicable), and office management practices to enhance workflow efficiency.

Skills

Proven experience in a medical office environment or healthcare setting with strong clinic experience preferred. Familiarity with EMR systems such as Epic, Meditech, Athenahealth, eClinicalWorks or similar platforms; experience with dental software like Dentrix or Eaglesoft is a plus. Knowledge of medical coding including CPT codes, ICD-9/10 codes, ICD coding standards for accurate documentation review and billing support. Ability to handle sensitive patient information in compliance with HIPAA regulations with discretion and confidentiality. Excellent computer skills including proficiency in Microsoft Office Suite (Word, Excel) and health information management systems. Strong organizational skills with attention to detail for documentation review and record keeping. Exceptional customer service skills coupled with professional phone etiquette for effective communication with patients and healthcare providers. Bilingual abilities are highly desirable to serve diverse patient populations effectively. Experience working with multi-line phone systems and managing front desk operations efficiently in a fast-paced environment. Knowledge of insurance verification processes, Medicare procedures, and familiarity with hospital or dental clinic workflows enhances your effectiveness in this role. Join us as a Front Desk Receptionist where your enthusiasm meets your expertise! Be part of a vibrant team dedicated to delivering outstanding patient care while supporting the administrative backbone of our healthcare facility. We value your contributions in creating a welcoming environment that fosters trust and excellence every day!
Expected hours: 40 per week

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance
Work Location: In person