Job Description

Overview

We are seeking a dynamic and detail-oriented Medical Front Desk Clerk to join our healthcare team. In this role, you will serve as the first point of contact for patients and visitors, ensuring a smooth and welcoming experience while managing essential administrative tasks. Your energetic approach and excellent organizational skills will help facilitate efficient clinic operations, support medical staff, and uphold the highest standards of patient service. This position offers an exciting opportunity to be part of a dedicated healthcare environment committed to delivering exceptional care.

Duties

Greet patients and visitors warmly, providing outstanding customer service and ensuring a positive first impression Verify patient insurance coverage through insurance verification processes, including Medicare and private insurers Schedule appointments efficiently using electronic health record (EHR) system: NextGen. Manage patient check-in and check-out procedures with accuracy and professionalism Collect and process payments, perform medical collections, and handle billing procedures in compliance with HIPAA regulations Maintain accurate medical records by reviewing documentation, updating files, and ensuring proper filing of medical records using NextGen. Assist with intake procedures, including gathering medical history and updating patient information in EMR (Electronic Medical Records) systems Answer multi-line phone systems promptly with excellent phone etiquette; direct calls appropriately Coordinate appointment scheduling with attention to clinic flow and provider availability Support administrative tasks such as filing, data entry, typing reports, and managing office supplies Review documentation for accuracy and completeness; ensure compliance with CPT coding, ICD-9/10 coding standards, and insurance requirements Assist with medical office management duties to ensure smooth daily operations

Skills

Proven experience in a medical office setting or healthcare environment with strong clinic experience Proficiency in NextGen, EHR systems, Weave with familiarity in medical terminology is a plus Knowledge of medical billing processes including insurance verification, medical collection procedures, and Medicare guidelines Understanding of HIPAA regulations to ensure patient confidentiality and data security Ability to perform accurate CPT coding and ICD-9/10 coding for documentation review and billing purposes Strong knowledge of medical terminology across various specialties when applicable Excellent computer skills including Microsoft Office Suite (Word, Excel) Bilingual abilities are highly desirable to serve diverse patient populations effectively Exceptional customer service skills combined with professional phone etiquette and clear communication skills Capable of handling multiple tasks efficiently while maintaining attention to detail in a fast-paced environment Experience with health information management systems (HIM) preferred; familiarity with NextGen or similar EHR systems is advantageous Strong organizational skills for filing, documentation review, appointment scheduling, and office management tasks
Join us as a Medical Front Desk Clerk where your enthusiasm for healthcare administration will make a meaningful difference in patient experiences. We value proactive team players who thrive on providing exceptional service while supporting our clinic's operational excellence. This paid position offers comprehensive training opportunities to help you grow your career in healthcare administration.

Pay: $16.00 - $18.00 per hour

Expected hours: 35 - 40 per week

Benefits:

401(k) Life insurance Paid time off
Work Location: In person