Job Description

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.
At Optum we offer competitive compensation packages which also include:

• Overtime eligible at time and half
• Annual performance bonus potential
• Paid Time Off (PTO) which you start to accrue with your first pay period plus 9 Paid Holidays
• Career development and training for other roles you may be interested in
• Medical Plan options, Dental, Vision, Life& AD&D Insurance within 30 days of hire
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts

As a Medical Assistant on this team you are responsible for overseeing and participating in day-to-day clinical care of patients under remote supervision. This position assists in the care of the patient by following through on completion of provider orders and answering patient calls for medication refill orders, and approved results reporting. Additionally, may be responsible for performing over the phone triage. Individuals in this function typically have certification. May also be responsible for overseeing and participating in day-to-day clinical support care of patients. They will be part of a market-wide team that manages clinical support items to minimize in-basket and task burden on our clinicians and improve one-call resolution for our patients.
Primary Responsibilities:

• Works on simple tasks using established procedures and protocols
• Basic tasks completed without review by others
• Supervision/guidance required for higher level tasks
• Monitor and manage assigned pool/work queues ensuring timely completion of necessary clinical support needs (e.g., medication refill requests)
• Create and communicate TE's/Messages across teams (e.g., central scheduling, clinical staff, providers) as necessary
• Translate communicated information into concise and accurate written documentation. Use approved "dotphrases" in accordance with job function/role. Document and send communications/messages in EHR/MyChart
• Send and receive tasks to provider office to assist patient with access to medical care
• Answers incoming calls from patients or healthcare related entities (number based on metrics) either directly or through warm transfer, resolving moderate to complex issues in a timely manner
• Assist with patient care related tasks related to medication refills, relaying diagnostic results, "in-basket" management, "trigger word" screening by utilizing approved protocols and processes
• Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care, and concern with every internal and external customer
• Exhibit multitasking skills, utilizing double monitors for data entry, phone etiquette, and use of resources while maintaining proper guidelines
• Attends required trainings/meeting (ex. Huddles) to stay current on policies and growth

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• High school graduate or GED
• Completion of a Medical Assistant program, or Military Medic program
• 1+ years of experience in an ambulatory care setting
• Experienced with Microsoft Office Suite including Word, Outlook, Excel and Teams

Preferred Qualifications:

• Call Center experience
• Experience with Epic EMR/EHR System
• Bilingual - Spanish

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Skills Required