Job Description

Medical Administrative Senior Representative (MASR)

Summary

Are you ready to step into a position that combines your organizational skills, ability to multitask, and unrelenting drive to help others? We\'re looking for a Medical Receptionist to join our fast-paced, customer-focused Imaging Teams for Cigna Medical Group across the Phoenix Valley. If you\'ve always wanted to work in the outpatient healthcare setting and enjoy a friendly work environment... well, we\'re pretty sure you\'ll love this position.

Responsibilities and Essential Functions

• Greet and check in patients at the health care centers. Verify coverage and eligibility, and complete appropriate paperwork. Requests co-payment from patient in a polite manner
• Answer telephone in compliance with departmental procedures and quality metrics. Ascertains nature of call and routes appropriately and ensures the call is responded to promptly.
• Schedules appointments accurately and verifies benefit coverage. Meets patients\' needs by asking questions to determine the best scheduling solution. If necessary, speaks with clinician to ensure timely access.
• Reconciliation of cash transactions at the end of each shift, including processing and batching of charge tickets and preparation of bank deposits.
• Maintain necessary supplies for Medical Receptionist activities, banking supplies, etc in a fiscally responsible manner.
• Improves the customer experience through the demonstration of Service and Courtesy Behaviors and focus on Patient Satisfaction.
• Interacts with all levels of staff in a variety of departments; physicians, patients, families as well as external contacts, such as employees of other healthcare institutions community providers and agencies concerning the healthcare of the patient. Interacts with other healthcare providers in numerous settings in order to report and ask for or clarify information.
• Healthcare is an ever-changing world. We need to adjust to the changes in our environment so that we can provide the best care possible.

Minimum Qualifications

• High school diploma or GED certificate required
• Medical terminology preferred.
• Previous experience as a Medical Receptionist or Medical Assistant highly preferred
• One year customer service and PC skills required.
• One year customer service in health care, cash handling, typing, scheduling application experience preferred.
• Ability to convey information to customers in a warm, clear, concise manner.
• Demonstrates positive customer service behaviors.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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