Job Description

About Destination Rehab

Destination Rehab is a neurological physical therapy clinic serving Central Oregon. We provide personalized physical therapy, wellness programs, and outdoor-based rehabilitation that empower people living with disabilities to regain mobility, confidence, and community connection. Our team is passionate, mission-driven, and focused on helping patients accomplish their life goals.

Position Summary

The Medical Administrative Specialist plays an essential role in patient access and smooth clinic operations. This position manages scheduling, patient communication, insurance coordination, and day-to-day billing tasks while providing a welcoming and supportive experience for our patients. Your work directly supports the clinic's mission by ensuring every patient can access the services they need.

Primary Responsibilities

Scheduling & Front Office

Manage all patient scheduling, rescheduling, and appointment reminders. Maintain clinicians' calendars and optimize schedule flow. Greet patients and caregivers and assist with check-in and general inquiries. Complete patient intake, including demographics, insurance details, and required forms. Collect and post copays, coinsurance, and patient balances. Communicate clearly and compassionately regarding appointments, insurance questions, and clinic policies.

Billing & Revenue Cycle

Coordinate with our billing partner to verify patient insurance coverage, including therapy benefits, visit limits, and any required authorizations. Accurately enter charges into Prompt EMR and ensure clinicians have the information needed for correct coding. Work with the billing agency to prepare and submit clean claims through Prompt EMR. Collaborate with the billing team to resolve claim issues, including rejections or missing information. Record and reconcile patient and insurance payments within the EMR and flag discrepancies for billing review. Support the billing partner by helping track accounts receivable and identifying patient balances that need follow-up. Communicate with insurance carriers to obtain benefit information, clarify claim status, or correct account details as needed. Maintain strict HIPAA compliance and payer documentation standards in all administrative and billing-related tasks.

Qualifications

Required:

Strong communication skills, professionalism, and patient-centered customer service. Ability to multitask, manage details, and stay organized in a dynamic environment. Familiarity with insurance terminology (copays, deductibles, authorizations, EOBs). Comfort working independently and as part of a small, collaborative team.

Preferred:

Prior experience in a medical administrative, scheduling, or billing role. Experience using Prompt EMR Experience in a physical therapy, outpatient rehab, or similar clinic setting.

Work Environment & Schedule

32-40 hour work week PTO provided Supportive, mission-driven team environment Role is onsite at our Bend clinic, with occasional remote administrative tasks possible

Why Join Us

At Destination Rehab, you are not just supporting a clinic--you are helping people with neurological and physical disabilities achieve meaningful goals, access mobility, and reconnect with community. Your work ensures patients receive timely care and that our outreach programs can continue serving Central Oregon's underserved regions.
Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 32 per week

Benefits:

Paid time off
Work Location: Hybrid remote in Bend, OR 97703