Job Description

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Job Title: Mechanical Support Specialist
Location: Quincy, IL - USA (Onsite with Travel)
About Us:
Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.
Job Overview:
Reporting to the Manager of Technical Support and Field Service, this role serves as a mechanical technical support specialist, providing post-sales expertise and training to authorized channel partners on Gardner Denver Blower and Vacuum products. The ideal candidate brings experience with blowers or similar rotating equipment and demonstrates strong mechanical aptitude, including the ability to disassemble, diagnose, and rebuild machinery--experience in diesel or automotive repair is highly valued. A solid understanding of basic electrical systems is also important, particularly the ability to read schematics and work safely with low voltage (24-110V). Familiarity with PLC troubleshooting is preferred.
Responsibilities

• Provide Expert Mechanical, Technical Support to Channel Technicians:

• Leverage contact management systems to deliver problem-solving support to field technicians, resolving complex product and system issues while maintaining professional customer interaction.
• Lead Resolution of Customer Issues with Ownership and Follow-Through:

• Take a proactive approach to troubleshooting, leading corrective actions when necessary and ensuring full issue resolution and satisfaction.
• Manage and Develop Knowledge Resources:

• Oversee creation, updates, and accessibility of knowledge articles, technical bulletins, fault trees, and troubleshooting guides to enhance field technician effectiveness.
• Collaborate Across Teams to Address Technical Challenges:

• Communicate with Engineering, Operations, and Management to understand product specifications, identify root causes, and align on solutions.
• Document and Report Complex Technical Findings:

• Conduct technical assessments and develop clear, detailed technical reports outlining issues, root causes, and recommended actions.
• Support Quality & Reliability Tracking:

• Input repetitive or critical issues into the Quality & Reliability Management System (QRMS) to support data-driven improvements.
• Contribute to Training Development & Delivery:

• Assist in designing, improving, and delivering training materials such as presentations and workshops for channel partners and internal teams.
• Engage in New Product Development Support:

• Participate in new product initiatives, including serviceability input, field trials, upgrades, and ensuring technical support readiness for new technologies.

Requirements:

• Bachelor's degree or relevant technical and work experience equivalent.
• 5+ years' experience in a mechanical technical work environment.
• MS Office skills - proficiency in PowerPoint, Excel, and Word is essential
• Presentation skills - customers, channel partners, management, and peers.
• Experience and ability to work effectively, acting on own initiative with minimal supervision.

Core Competencies:

• Strong written and verbal communication
• Influential interpersonal and relationship-building skills
• Conflict resolution with professionalism and diplomacy
• Self-motivated decision-making and accountability
• Planning, organization, and timely execution

Preferences:

• Large Industrial Blower Products
• Industrial or Medical Vacuum systems
• Variable Frequency Drives, Electric Motors
• Industrial Controls and Communications

Travel & Work Arrangements

• Up to 25%, with the possibility of some international travel.

What We Offer:
At Ingersoll Rand, we embrace a culture of personal ownership -- taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.
Pay: The pay range for this role is $65,000-$85,000 annually. The pay range considers a wide range of factors that include a candidate's skills; experience and training; licensure and certifications; and geographic location.
Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.
What We Offer
At Ingersoll Rand, we embrace a culture of personal ownership -- taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.
Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Skills Required