Job Description

Job Title: Mechanical Support Specialist
Location: Quincy, IL - USA (Onsite with Travel)
About Us:
Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.
Job Overview:
Reporting to the Manager of Technical Support and Field Service, this role provides post-sales mechanical and technical support to authorized channel partners for Gardner Denver Blower and Vacuum products. The ideal candidate has strong mechanical aptitude, ideally with experience in blowers or other rotating equipment. The ability to disassemble, diagnose, and rebuild machinery is essential, and experience in diesel or automotive repair is highly valued. A working knowledge of basic electrical systems--particularly reading schematics and safely handling low voltage (24-110V)--is important. Familiarity with PLC troubleshooting is welcomed.
Responsibilities

• Provide Expert Mechanical , Technical Support to Channel Technicians :

• Leverage contact management systems to deliver problem-solving support to field technicians, resolving complex product and system issues while maintaining professional customer interaction.
• Lead Resolution of Customer Issues with Ownership and Follow-Through :

• Take a proactive approach to troubleshooting, leading corrective actions when necessary and ensuring full issue resolution and satisfaction.
• Manage and Develop Knowledge Resources :

• Oversee creation, updates, and accessibility of knowledge articles, technical bulletins, fault trees, and troubleshooting guides to enhance field technician effectiveness.
• Collaborate Across Teams to Address Technical Challenges :

• Communicate with Engineering, Operations, and Management to understand product specifications, identify root causes, and align on solutions.
• Document and Report Complex Technical Findings :

• Conduct technical assessments and develop clear, detailed technical reports outlining issues, root causes, and recommended actions.
• Support Quality & Reliability Tracking :

• Input repetitive or critical issues into the Quality & Reliability Management System (QRMS) to support data-driven improvements.
• Contribute to Training Development & Delivery :

• Assist in designing, improving, and delivering training materials such as presentations and workshops for channel partners and internal teams.
• Engage in New Product Development Support :

• Participate in new product initiatives, including serviceability input, field trials, upgrades, and ensuring technical support readiness for new technologies.

Requirements:

• Bachelor's degree or an equivalent of relevant technical work experience.
• 5+ years' experience in a mechanical technical work environment.
• MS Office skills - proficiency in PowerPoint, Excel, and Word is essential
• Up to 25%, with the possibility of some international travel

Core Competencies:

• Presentation skills - customers, channel partners, management, and peers.
• Strong written and verbal communication
• Influential interpersonal and relationship-building skills
• Conflict resolution with professionalism and diplomacy
• Self-motivated decision-making and accountability
• Planning, organization, and timely execution
• Ability to work effectively, acting on own initiative with minimal supervision.

Preferences:

• Large Industrial Blower Products
• Industrial or Medical Vacuum systems
• Variable Frequency Drives, Electric Motors
• Industrial Controls and Communications

Travel & Work Arrangements

• Position is based onsite from our Quincy, IL site
• Travel is anticipated up to 25%

The pay range for this role is $65,000-$85,000 annually. The pay range considers a wide range of factors that include a candidate's skills; experience and training; licensure and certifications; and geographic location.
What We Offer:
At Ingersoll Rand, we embrace a culture of personal ownership -- taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.
Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

Skills Required