Job Description

POSITION OVERVIEW:

Leads information technology (IT) business operations to ensure alignment between service delivery, operational governance and business priorities

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

1. Oversee contract and vendor management for the entire IT organization, including negotiation, service level agreement (SLA) compliance, onboarding and risk management


2. Lead IT portfolio management, including prioritization and sequencing of initiatives, and drive ways of working through quarterly business reviews (QBRs), KPI definition, accountability, and standards for Centers of Excellence (COEs) and Communities of Practice (CoPs)


3. Oversee IT financial management, enterprise delivery tools, and training initiatives to drive operational efficiency, ensure standardized adoption, and track impact on team performance


4. Drive continuous improvement initiatives to enhance operational processes and performance


5. Monitor and report on operational metrics and performance to senior leadership


6. Recruit, mentor, develop, and evaluate a team of high-performing IT leadership and professionals fostering continuous improvement


7. Strategic leadership to drive efficient, standardized, and aligned IT business operations


8. Analytical decision-making to manage budgets, vendors, portfolios, and operational metrics


9. Comply with all applicable laws/regulations, as well as company policies/procedures.


10. Perform other duties as assigned.

QUALIFICATIONS:

Bachelor's Degree in computer science, information systems, business administration or related field or advanced degree preferred. Minimum of ten (10) years of experience in IT operations, service delivery or business operations leadership roles

. Proven expertise in overseeing IT operations and cross-functional coordination across large-scale enterprise environments

Strong knowledge of contract and vendor management, financial management, and portfolio management Experience with operational tools and methodologies to enhance business performance

JOB CONDITIONS:

Some travel required

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

FedEx Freight is an Equal Opportunity Employer, including disabled and veterans.

Know Your Rights Pay Transparency

If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please call 800-888-8252 or e-mail at ADAAssistance@freight.fedex.com.


FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.