Job Description

About Sibcy Cline

Sibcy Cline REALTORS is a locally owned, independent real estate brokerage with nearly 100 years of history serving the Greater Cincinnati, Northern Kentucky, Dayton, and Southeastern Indiana regions. Our in-house marketing team operates like a full-service agency, supporting hundreds of agents with strategy, creative services, education, and marketing systems.

Position Summary - This is a full-time, in-office role at Sibcy Cline's Corporate Office.

The Marketing Operations Coordinator is responsible for managing the intake, organization, and routing of marketing requests through our ticketing system, while supporting the marketing team in executing projects and maintaining clear, documented processes.


This is a generalist role for someone who is highly organized, communicates clearly in writing, and enjoys learning systems and helping others navigate them.

Key Responsibilities

Marketing Request & Ticketing System Support

Serve as the primary point of intake for marketing requests submitted by agents Review, clarify, name, and tag tickets to ensure accuracy and consistency Communicate clearly and professionally with agents via email to gather required information and explain next steps Route requests to appropriate marketing team members and help track progress Maintain ticket organization and system health

Process Documentation & Knowledge Base Support

Learn marketing workflows, tools, and internal processes Create and maintain documentation such as process guides, tutorials, solutions articles, FAQs, and common responses Identify recurring questions or issues and help turn them into self-service resources

Project & Team Support

Assist the marketing team with day-to-day execution of projects and initiatives Support designers and team members by gathering information and coordinating details Request quotes for signage, print materials, or promotional items Help coordinate mailings, vendors, and timelines Assist with planning and execution of agent-facing events, classes, or initiatives

Required

1-3 years of experience in marketing, communications, operations, or a coordinator-type role Strong written communication skills and attention to detail Highly organized and comfortable managing multiple requests at once Ability to learn new systems, tools, and processes Service-oriented, collaborative mindset

Preferred / Nice to Have

Experience with print marketing and/or direct mail Familiarity with design tools such as Adobe Creative Suite and/or Canva Experience supporting projects, vendors, or events Experience in a service-based or agency-style environment

What This Role Is / Is Not

This Role Is

- Systems- and process-oriented


Agent-facing and communication-heavy A learning role with growth potential A support role that helps keep marketing projects moving

This Role Is Not

A design-first or portfolio-driven role A social media or content creation position A marketing strategy or campaign ownership role A people management role A plug-and-play project manager role

Why Join Sibcy Cline

Work alongside an experienced, collaborative in-house marketing team Gain exposure to a wide range of marketing disciplines Learn how marketing supports a large, high-performing sales organization * Join a respected, locally owned company with deep community roots