Job Description

Position:
Manager of Enterprise Systems & Applications
Department:
Information Technology
FLSA Classification:
Exempt
Summary of Position
The Goodman Group is seeking an experienced Manager of Enterprise Systems & Applications to provide strategic leadership and hands-on management of all enterprise-wide business systems. This role is responsible for ensuring that ERP, HR, Finance, Real Estate, Clinical Operations, and CRM platforms function as a unified, efficient ecosystem that drives organizational performance. This role is ideal for a pragmatic leader who can balance strategic vision with tactical execution.
The ideal candidate will take ownership of the entire application landscape, proactively identifying opportunities for improvement, cost savings, and modernization. This individual will lead strategic planning for upgrades, integrations, and system enhancements, aligning technology investments with long-term business goals.
Essential Job Functions
Strategic Application Leadership

• Develop and maintain the enterprise systems roadmap, ensuring alignment with organizational objectives and long-term growth strategies.
• Champion the use of technology to streamline operations, enhance data quality, and improve efficiency across all departments.
• Partner with executive and departmental leaders to identify business needs, assess system performance, and drive innovation through effective use of enterprise applications.
• Establish best practices and governance standards to ensure system stability, data integrity, and compliance with company policies and industry regulations.

Operational Oversight & Optimization

• Oversee all enterprise systems -- including ERP, HRIS, Finance, Real Estate, Clinical Operations, and CRM -- ensuring seamless integration and cross-platform efficiency.
• Proactively identify opportunities for cost savings, automation, and process improvements, including optimization of software licensing, support models, and vendor spend.
• Conduct regular system performance reviews and user feedback sessions to evaluate functionality, reduce redundancy, and improve usability.
• Lead initiatives to consolidate or enhance systems that deliver measurable value to the business.

Project & Vendor Management

• Direct the full lifecycle of enterprise system projects -- from business case development and requirements gathering to implementation, testing, and post-deployment evaluation.
• Leverage project management certification (PMP, PRINCE2, or Agile) to lead initiatives with disciplined planning, execution, and risk mitigation.
• Oversee vendor relationships and contract performance, ensuring quality delivery, cost efficiency, and compliance with service level agreements.
• Prepare and manage project budgets, ensuring initiatives are completed within scope and financial parameters.

Technology Planning & Modernization

• Lead strategic planning and execution for upgrades, enhancements, and technology modernization projects, ensuring scalability, performance, and security.
• Evaluate and recommend new technologies or integrations that align with business objectives and improve data accessibility and decision-making.
• Coordinate change management, communication, and training efforts to ensure smooth adoption of new or upgraded systems.
• Maintain awareness of emerging technology trends and their potential impact on enterprise systems strategy.

Collaboration & Support

• Serve as the liaison between IT and business units, translating functional requirements into scalable, technology-enabled solutions.
• Mentor internal team members and empower departmental "super users" to drive adoption and continuous improvement.
• Promote a collaborative, solution-oriented culture focused on customer service, accountability, and innovation.
• Provide clear documentation, communication, and post-implementation support to ensure ongoing success and knowledge transfer.

Knowledge and Critical Skills

• Be able to make independent decisions and follow instructions.
• Communicate effectively in a manner that is sufficient for effective communication with supervisors, team members, prospects, residents, and families.
• Knowledge/proficiency of Microsoft Office Suite.

Education and Experience

• Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field.
• 8+ years of experience managing or implementing business applications or ERP systems in a mid-sized organization.
• Project Management Certification (PMP, PRINCE2, or Agile) strongly preferred.
• Proven ability to lead cross-functional technology initiatives and identify process improvements across multiple business domains.
• Experience with ERP, HRIS, CRM, and financial systems (e.g., Microsoft Dynamics, NetSuite, Yardi, or similar).
• Knowledge of cloud-based and SaaS platforms, APIs, and low-code/no-code solutions (e.g., Microsoft Power Platform).
• Strong vendor management, budgeting, and cost analysis experience.
• Excellent communication and interpersonal skills, capable of influencing at all levels of the organization.
• Industry experience in senior living, healthcare, real estate, or hospitality preferred.

Supervisory Responsibility

• This position may have direct reports or supervisory requirements.

Working Conditions and Physical Demands
Physical Requirements - The Physical activities of this position involve:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to minimally lift 15 pounds at times
• Ability to move throughout the office

Cognitive Requirements - The Cognitive activities with or without prosthetics of this position are:

• Executes tasks independently
• Communicate in a manner that is sufficient for effective communication with supervisors and team members.
• Ability to express yourself clearly and effectively
• Proficient computer literacy

Environmental Requirements - An individual in this position may be exposed to:

• Ambient room temperatures, lighting and traditional office equipment as found in a typical office environment

Other Requirements -

• Able to work flexible hours as needed
• Ability to travel 20% of the time

Platinum Service
Platinum Service is characterized by a high level of responsiveness delivered in a flawless, timely and caring way. Employees commit to providing courteous, responsive, and quality service to our residents by following the principles of our Platinum Service program.
Conclusion
All employees are expected to follow all policies and procedures. These policies and procedures can be found in the employee handbook, department policy and procedure manuals and with your supervisor. This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Acknowledgement
I understand this job description and its requirements, and that I am expected to complete all job-related duties as assigned. I understand the essential functions may be altered from time to time.
By signing below, I acknowledge I am able to perform the essential functions of this job with or without a reasonable accommodation. If I require a reasonable accommodation, I will inform the recruiter/hiring manager, my manager, or Human Resources and agree to participate in the interactive process to discuss possible accommodations.
Employee Printed Name
Date
Employee Signature
Date
cc: file, employee

Skills Required