Manager
Murray, UT, US, United States
Job Description
Murray, UT
Full time
We are looking for a fun and outgoing person who can assist in leading a team in providing high-quality customer support. Their responsibilities include:
Customer service
Answers customers' questions, resolves problems, and maintains customer satisfaction by providing problem-solving answers and resources. This is done through email, chat, social and phone managed through a helpdesk software. Assist with the customers on the website and within the returns portal. Understand the loyalty program and how to help customers with their points and redemption and moderate the product and website reviews.
Team management
Setting goals for team members, communicating expectations, and overseeing scheduling
Customer feedback
Receiving and implementing feedback to improve service quality
Business metrics
Monitoring progress towards important business metrics and generating reports on customer interactions as needed
Other
Developing and implementing customer service policies, staying current on industry trends, and maintaining relationships with top customers. Becoming well-versed in the products and services to provide recommendations, sizing, and upsells.
Location:
Murray, Utah
50% Albion discount
Insurance options available
401k
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Job Detail
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Job IdJD6536986
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMurray, UT, US, United States
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EducationNot mentioned