Job Description

MANAGER LOAN ADMINISTRATION - Business Banking/Small Business
WHAT IS THE OPPORTUNITY?
Direct and manage the work flow and team assignments of the Loan Closing function at the CLC. Develop and maintain the infrastructure to support the submission of a "complete package" for documentation preparation and for boarding for all consumer, commercial and real estate secured requests for all lines of business.
WHAT WILL YOU DO?

• Evaluate and implement unit workflow processes, service level agreements (SVL) and colleague performance metrics. Measure and report results, modifying processes as necessary
• Oversee workload allocation based on colleague proficiencies and unit volumes and adjust as necessary for seasonal or daily "peak" periods
• Provide guidance on documentation and funding requirements for complex credit requests to the field Relationship Manager (RM) and to interdepartmental CLC colleagues
• Build a unit infrastructure to support the submission of a "complete package" for documentation preparation and for boarding for all consumer, commercial and real estate secured requests for all lines of business
• Act as the primary liaison with Sales, Legal, Compliance and interdepartmental CLC teams to resolve outstanding issues to expedite documentation and boarding for a positive client experience
• Create and update Loan Closing desk procedures and communications which keep pace with Credit Policy, Product Solutions and Strategies marketing and all changes initiated by CLC interdepartmental units
• Create and administrator a Loan Closing Risk Control Assessment and Self Assessment (RCSA) and maintain a monthly error ratio of 3 % or less
• Oversee the Finance Center Loan Closing workflow and maintain the system usage and enhancements for maximum productivity and quality control
• Partner with the Support Services Help Desk and Business Systems Manager to build efficiencies and enhance quality in the City Loan Center based on field input and other RCSA results
• Manage the origination Flood Desk for all required pre-boarding requirements, including client notification and to determine structure/contents coverage
• Oversee the Documentation Exception report and follow-up process
• Provide direction to the Application Support and Imaging Center Managers in the absence of the Manager, Support Services
• Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded.
• All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National's PRIDE statement.

WHAT DO YOU NEED TO SUCCEED?
Required Qualifications*

• Minimum 10 years of experience in financial services.
• Minimum 10 years of experience in loan processing, boarding and loan documentation; knowledge of underwriting required.
• Minimum 10 years of management experience.

Additional Qualifications

• Excellent organization and analytical skills.
• Thorough knowledge of a broad range of loan products, documentation, and servicing functions.
• Demonstrated ability to define workflow processes and leverage technology to enhance productivity
• Working knowledge of state, federal and general banking compliance requirements and regulations, including sound knowledge on upcoming regulatory requirements, i.e. Dodd-Frank, CFPB.
• Extensive knowledge of complex support systems, department efficiency and productivity, and personnel policies and procedures.
• Strong leadership skills with emphasis on performance measurement, process design and execution.
• Excellent verbal and written communication skills to interact professionally and proactively with all levels of management and staff.

WHAT'S IN IT FOR YOU?
Compensation
Starting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our .
ABOUT US
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at .
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

Skills Required