Job Description

TITLE: MANAGER - IT NETWORK AND UNIFIED COMMUNICATIONS
STATUS: EXEMPT
REPORTS TO: DIRECTOR - IT INFRASTRUCTURE
DEPARTMENT: IT - NETWORK SERVICES
JOB CODE: 6340
PAY RANGE: $141,400.00 - $165,000.00 ANNUALLY
GENERAL DESCRIPTION:
The Manager - IT Network and Unified Communications, directs and leads the teams responsible for the enterprise network, including providing all necessary support, project oversight, and production activities; as well as working with and influencing across various lines of business and technology groups. In addition, this role is responsible for developing and maintaining business continuity and disaster recovery plans for the areas of oversight, including routine testing of key assumptions made in both plans, forecasting planning of infrastructure resources, monitoring methodologies and implementation, maintaining active/active datacenter configuration management, and budgeting activities. The manager is the subject matter expert for the networking infrastructures.
TASKS, DUTIES, FUNCTIONS: * Manage, develop, motivate, counsel, train and evaluate staff of four different specialties, validate that work is performed accurately, analyzing errors, and resolving problems.

• Prioritizes, assigns, and directs all work assignments on issues and assigned projects to support day-to-day operations and future implementations objectives.
• Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision, and core values.
• Provides leadership and direction through technical subject matter expertise to staff responsible for integration of software and hardware applications.
• Plan for the future use of systems hardware and software, services, technologies, applications, and standards and coordinates the purchase, installation and implementation of systems hardware and software according to department standards and procedures.
• Manages the development of network architecture, design, and ongoing review of system configurations in collaboration with relevant team members.
• Manages the development, documentation and implementation of operating procedures, and systems documentation such as gold builds, best practices, knowledge base, disaster recovery backup and recovery.
• Directs all project management for the large computing projects that cross multiple technologies, platforms, and administrative boundaries.
• Ensures all networking software and hardware versions, maintenance levels, registration and inventory and provides upgrades as necessary to ensure appropriate security and patch levels are maintained.
• Work as liaison between other department managers and supervisors when coordinating support activities and project related tasks.
• Ensures all system and related security standards are adhered to by staff. Review standards periodically with the Chief Security Administrator and other IT Managers and implement changes as required.
• Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
• Participate in the "Management On-Call" rotation.
• Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union's risk appetite, and ensure operational integrity and compliance with applicable regulations.
• Performs other job-related duties as necessary.

PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: * Effective oral and written communication skills required to interpret, resolve, and document networking problems.

• Strong organizational and time management skills; ability to articulate system methodologies and concepts; communicate effectively in providing technical guidance and expertise to other staff.
• Must possess sufficient manual dexterity to skillfully operate applicable computer hardware, a variety of hand tools and standard office equipment.

ORGANIZATIONAL CONTACTS & RELATIONSHIPS: * INTERNAL: All levels of staff and management

• EXTERNAL: Vendors

QUALIFICATIONS: * EDUCATION: Bachelor's Degree in Computer Science, Management Information Systems, comparable discipline, or equivalent work experience.

• EXPERIENCE:

• Minimum of seven years' experience in Information Technology in a senior level administrator role
• Minimum of three years' experience in project management and personnel supervision is required.
• Demonstrates strong aptitude to work with business owners for planning of enterprise-wide technologies.
• Demonstrates strong aptitude to work effectively and support others in an environment of continuous change.
• Subject matter expert with Firewalls, Routers, Switches and software defined networking platforms clould networking solutions (Azure, AWS, etc).
• Experience with Akamai DDOS, load balancing, etc.
• Subject matter expert with common networking technologies, including NAT, PAT, DHCP, RSTP, PVST, STP, VLANs, FTP, TFTP, NAC, EIGRP, DNS, CIDR, ARP, AAA, TACACS, fiber optics, DWDM, VPN, DMVPN, BGP, ACLs, packet capture/analysis, Netflow, encryption, network segmentation, tunneling, filtering, and other network technologies.
• Subject matter expert with Data Center equipment, including Cisco Nexus, NX-OS, Virtual Device Contexts, Overlay Transport Virtualization, Virtual Port Channels, etc.
• Subject matter expert with multi-homed connections to multiple ISPs, redundant network connections, port-channels, GLBP, HSRP, LACP.
• Demonstrates strong knowledge with a broad spectrum of F5 technologies: Load Balancing, iRules, iApps, Local Traffic Manager, Access Policy Manager, SAML/SSO
• CERTIFICATIONS:

• Cisco CCNP, CCDP, or CCSP
• Project Management Professional

PHYSICAL REQUIREMENTS:

• Prolonged sitting throughout the workday to accomplish tasks.
• Availability for emergency and on call duty 24 hours a day, 7 days a week, as needed.
• Occasional travel may be required.
• Lift and carry communications equipment and computer hardware weighing up to fifty pounds.
• Corrected vision in the normal range required to configure, test, and troubleshoot network server hardware and data.
• Hearing within normal range.
• Must possess sufficient manual dexterity to skillfully operate applicable computer hardware, a variety of hand tools and standard office equipment.
• May work additional work hours to accomplish tasks.

LICENSES/CERTIFICATIONS: * Possession of a valid California Driver's License is required.
THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES.

Skills Required