Job Description

Your job is more than a job


The Manager of IT Field Support ensures high quality, system-wide support and maintenance of end-user computing technologies including desktop workstations, printing, mobile networked devices, and voice over IP device sets. The responsibilities of this position include a variety of supervisory, administrative, and technical work related to the coordination, control, and maintenance of end-user computing technologies within the organization to ensure compatibility and integration with Information Technology strategies. This position is directly responsible for the day-to-day oversight and supervision of IT Technical End User computing staff located across the enterprise.

GENERAL DUTIES

Leadership and Direction:

Provides input in the development of short- and long-range plans; collects, interprets, and prepares data for studies, reports, and recommendations. Coordinates department activities with other departments and agencies as needed. Provides continuous feedback to intended audiences regarding priorities and status of work being performed. Supports the implementation of core competencies, frameworks, and processes. Inspects work for exactness and conformance to policies and procedures. Maintains availability 24/7 for escalation and/or issue mitigation. Consistently drives continuous improvement processes to meet or exceed defined service level targets. Prioritizes and assigns resources supporting technology and technology-supported projects, ensuring assigned tasks are met on time and within budget. Ensures staff remain current with required certifications and knowledge necessary to efficiently support assigned technologies. Drives accountability through timely delivery of assignments and tasks, delegating support issues to the appropriate staff as necessary.

Expense Management:

Assures assigned areas of responsibility are operating within budget. Monitors cost to assigned areas to assure sound fiscal control; prepares annual budget requests. Ensures effective and efficient use of budgeted funds, personnel, materials, facilities, and time. Participates in the budgeting process. Oversees work schedules and workflow. Analyzes and standardizes procedures to improve efficiency and effectiveness of operations.

Communication / Documentation:

Issues written and oral instructions. Assigns duties and inspects work for exactness, neatness, and conformance to policies and procedures. Maintains harmony among workers and resolves grievances; performs or helps subordinates in performing duties. Adjusts errors and complaints. Prepares status reports as necessary. Prepares and controls agendas for meetings. Organizes and consolidates required reports, and monitors and reports the overall productivity and efficiency. Ensures appropriate processes are in place to notify of major outages and relevant issues. Ensures documentation is maintained support the design goals and objectives, thorough and accurate depiction of technical architecture and design, and complete inventory of assets supporting the enterprise. Ensures accountability through timely follow through and escalation as required.

Intradepartmental Duties:

Establishes and maintains effective partnerships with other departments, groups, and personnel with whom work must be coordinated or interfaced. Actively promotes and supports performance improvement initiatives (i.e., participates in ongoing education, cultural change initiatives etc.). Maintains effective relationships with internal and external business leaders, vendors, and staff as required. Ensures the business-driven priorities supported by projects are clearly translated throughout the department to ensure alignment through effective implementation.

Other duties as required:

Demonstrates and actively promotes compliance with all state and federal regulatory and accrediting agencies (i.e., patient safety, infection control, HIPAA etc.). Adheres to policies and procedures, as well as the Code of Conduct and all laws and regulations. Performs duties in an ethical manner. Performs other required duties as assigned.

EXPERIENCE QUALIFICATIONS

9 years of relevant experience with High School Diploma, OR 7 years of relevant experience with Associate's Degree in related field of study, OR 5 years of relevant experience with Bachelor's Degree in related field of study. Required: 2 years of experience managing technology teams.

EDUCATION QUALIFICATIONS

Required: High School Diploma/GED or equivalent. Preferred: Master's Degree or additional certification.

LICENSES AND CERTIFICATIONS

Certification Name: Industry certification in end-user computing technology (e.g., CompTIA A+)

WORK SHIFT:

Days (United States of America)

LCMC Health is a community.

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary

Your extras

Deliver healthcare with heart. Give people a reason to smile. Put a little love in your work. Be honest and real, but with compassion. Bring some lagniappe into everything you do. Forget one-size-fits-all, think one-of-a-kind care. See opportunities, not problems - it's all about perspective. Cheerlead ideas, differences, and each other. Love what makes you, you - because we do

You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.


The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

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