Job Description

The manager of insurance brokerage operations is responsible for leading and managing a team of insurance professionals to ensure the efficient operation of Rural Mutual Insurance's brokerage department. The successful candidate will oversee the day-to-day operations of the brokerage department, including sales, customer service, staff development, and compliance. Based in our Madison corporate office, there is a potential for a hybrid work arrangement. If you are passionate about leadership and are ready to take the next step, we'd love to hear from you.
Responsibilities:

• Lead and manage the brokerage team to achieve the department's goals and objectives.
• Monitor and evaluate the performance of the team to ensure efficient and effective operations and provide feedback to improve performance when necessary.
• Develop and implement strategies to improve our customer service, processes, agent partnerships, and CRM capabilities while increasing premium and commission revenue.
• Ensure the department complies with all applicable regulations and company policies.
• Develop and maintain relationships with agents and outside partnerships to ensure the department's success.
• Train team members regarding product knowledge, procedures, and customer service.
• Monitor market trends and provide recommendations to the Director of Statewide Services, Inc.
• Develop and implement policies and procedures to improve the efficiency and effectiveness of the department.
• Conduct regular meetings with the team to discuss performance, client needs, procedure enhancements, and sales trends.
• Ensure all documentation and reporting are accurate and up to date.
• Other duties as assigned.

Qualifications:

• Bachelor's degree in business, finance, or a related field.
• At least 5 years of experience in brokerage or a non-standard market.
• Property & Casualty license in the state of Wisconsin is required. Licensing in other states, as required by the brokerage firm, will need to be completed within 6 months of assuming this role.
• Strong leadership, communication, and interpersonal skills.
• Excellent knowledge of non-standard products, markets, and regulations.
• Has a track record of exceeding goals successfully.
• Implements ideas that improve processes and performance.
• Develops others through coaching, feedback, exposure, and stretch assignments.
• Considers all relevant factors and uses appropriate decision-making criteria and principles.
• Ability to analyze market trends and provide recommendations to the Director of Statewide Service.
• Strong organizational and planning skills.
• Excellent attention to detail and ability to multitask.
• Ability to work in a fast-paced, dynamic environment, under pressure, and meet tight deadlines.
• Bilingual abilities (Spanish, Hmong, etc.) are a plus.

About Company:
What You'll Love About Rural Mutual Insurance:
We are a leading property and casualty insurance company based in Wisconsin, well known for our financial strength and longevity in the insurance industry. Our reputation in the marketplace ensures stability and opens up numerous growth opportunities for our employees.
We created a welcoming place to work with friendly and professional leadership. We are known for the great care we take with our staff, our agents, and our customers. We are passionate and determined about delivering the best customer service, preserving insurance industry knowledge, and making a difference through the work that we do.
We believe in a healthy work/life balance and, to that end, offer a competitive and comprehensive compensation package including health, dental, life, LTD, and vision insurance as well as an employee bonus plan, matching 401(k) plan, and generous time off benefits.

Skills Required