Job Description

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Overview
The Manager Facilities position is responsible for supervising the maintenance, business operations, and physical assets of Bank facilities at an advanced level of scope and ability. Ensures department activities and methodologies create value for the Bank, as well as align with business goals and objectives through expertise and familiarity with facility infrastructure. Implements policies or procedures that enforce regulatory and corporate policy compliance. Maximizes operational efficiencies, improves service quality and delivery, and manages risks through oversight of facility activities and research, and recommends industry best practices.
Responsibilities

• Facility Support - Oversees maintenance and repairs efforts towards the functionality of Bank facilities. Dispatches and ensures timely completion of work order requests. Manages preventative maintenance activities and schedule to minimize disruption in business operations. Oversees and performs facilities inspections, provides reports, and develops effective asset management strategies. Aids execution of department projects including major works, renovations, capital improvements, relocations, mergers, acquisitions, and other special initiatives. Assists with emergency preparedness plans, standard operating procedures, and playbooks. Provides guidance and expertise to all activities, leading on facility projects and serving as a resource on complex matters.
• Facility Service- Develops and maintains relationships with clients, business partners, and vendors to facilitate excellent service delivery and achieve high customer satisfaction ratings. Monitors internal service level standards and key performance indicator metrics. Implements solutions to address any service or performance deficiencies.
• Event Service - Collaborates with internal and external associates, clients and vendors to support corporate B2B Bank events in alignment with current policies and procedures. Familiar with event management which includes vendor relationships such as catering and rental companies as well as fire code, industry standards and vocabulary. Supports Regional Facilities Manager in setting best practices working with internal partners such as Security and Risk Management.
• Vendor Management - Manages vendors including effective work order communications, invoice management, performance and accountability monitoring, network optimization recommendations, and vendor procurement activities. Assists with managing third party vendors.
• Managerial Functions - Develops a workforce capable of effective, prompt and professional maintenance and repair functions. Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to maintenance guidelines, procedures, and routines to meet objectives. Manages the selection, hiring, performance, training, and evaluation of assigned staff, which may include professional development.
• Budget Planning - Provides development and oversight of capital and expense budgets, including business case recommendations for proposed major expenditures or budget variances. Reports on budget performance and plan versus actual variations. Identifies cost savings and cost reduction opportunities.

Qualifications
Bachelor's Degree and 3 years of experience in Corporate Real Estate Facilities or Property Management OR High School Diploma or GED and 7 years of experience in Corporate Real Estate Facilities or Property Management
Preferred Skills:

• Experience in Facilities Management
• Experience in hospitality and event operations
• Experience working in a corporate environment
• Computerized Maintenance Management System (CMMS)/Ticketing System such as ServiceChannel
• Business Spend Management systems (BSM) such as Coupa and PeopleSoft
• Advanced leadership qualities, including a high degree of professionalism with ability to influence and affect change within the organization
• Proven ability to provide viable recommendations to creative situations
• Excellent verbal, written, and interpersonal communication skills
• Ability to build relationships across all levels of the organization

If hired in California, the base pay for this position is generally between $86,250 and $115,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Skills Required