Job Description

:

At Warner Music Group, we\xe2\x80\x99re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we know that each talent makes our collective bolder and brighter. We are guided by four core principles that underpin everything we do across all our diverse businesses:

• Music is Everything: Music is our passion, and we can never get enough. Tastes, trends, and tech will change, but great artists and songwriters will always be our driving force.
• Global Growth, Local Expertise: Music is a global language. Through communication and collaboration, our success can come from anywhere and translate everywhere.
• Innovation and Insight: Pushing the boundaries requires the best information and the boldest imagination. We use both to create the future.
• Empowered by People: Like the artists we serve and the music they make, our differences make us stronger. This is a place where every talent can belong and build a career.

We remain committed to Diversity, Equity, and Inclusion. We know it fosters a culture where you can truly belong, contribute, and grow. We encourage applications from people of any age, gender identity, sexual orientation, race, religion, ethnicity, disability, veteran status, and any other characteristic or identity.

Consider a career at WMG and get the best of both worlds \xe2\x80\x93 an innovative global music company that retains the creative spirit of a nimble independent.

A little bit about our team:

WMX, Warner Music Group\xe2\x80\x99s culture-driving media, creative content, and artist services\xe2\x80\x99 division, sets a new standard for artists, advertisers, and fans through world class experiences, award-winning creative content, and industry leading audience insights. The Global Commercial Operations team drives business success through consistent delivery practices. Our team creates flexible project management frameworks that provides governance, encourages collaboration, and streamlines workflows. We oversee programs and projects that reaches millions of fans globally.

Your role:

As an eCommerce Operations Manager you will be a key part of our global business, positioned within our Global Commercial Operations department. eCommerce Ops is responsible for daily operations of artists\xe2\x80\x99 webstores. You will be working with Store Managers, as well as our Customer Service and fulfilment teams to ensure customer satisfaction is met in all aspects. We\xe2\x80\x99re looking for candidates with eCommerce Operational experience. You\xe2\x80\x99ll need to have a great eye for detail, be quick to learn & able to prioritize your workload while comfortable in a fast-paced environment. A passion for music is a plus.

Here you\xe2\x80\x99ll get to:

• Ecommerce Platform Configuration:

• Manage the configuration and setup of our ecommerce platforms (Salesforce Commerce Cloud and Shopify) to ensure accurate product listings, pricing, promotions, and availability.
• Update and maintain store content such as the product catalog (price, descriptions, imagery, and other attributes), banners, and FAQs.
• Perform thorough testing / QA for store and production launches, including links, banners, and promotions are functioning as expected.
• Work with the technical team to implement changes and enhancements and to identify areas for improvement, ensuring optimal functionality, user experience, and site performance.
• Product Presentation:

• Partner with the merchandising / store manager team to:

• Curate the homepage and organize product categories and collections for an optimized navigation
• Ensure that the product descriptions provide accurate and comprehensive information that addresses customer questions and concerns. They should also be crafted with SEO best practices in mind.
• Execute visual merchandising strategies to showcase new releases, featured products and promotions effectively.
• Optimize product sorting and filtering options to enhance customer browsing and search experiences.
• Campaign Execution

• Collaborate with the merchandising / store manager team to understand the goals, objectives, and messaging for new releases, campaigns, and promotions.
• Execute the timed launch of the campaign according to the predetermined plan and schedule, ensuring all elements are activated accurately.
• Inventory Management

• Work with the merchandising / store management and warehouse inventory management teams to:

• Ensure accurate product availability and stock levels on the ecommerce platforms
• Assist in setting inventory thresholds and safety stock levels
• Synchronize inventory updates with order processing to reduce the risk of overselling
• Continuously monitor and track weekly sales on new album releases to ensure chart numbers are accurate while identifying any sales discrepancies.
• Utilize our reporting tools to deliver detailed sales reports to store managers such as artist revenue, promotional performance, or individual product sales.
• Be the liaison between store managers, customer service, and fulfilment teams to track product delivery on new releases to ensure products are on schedule to fulfil in a timely fashion.
• Collaborate with customer service to communicate with customers on any expected delays or production defects to ensure customer satisfaction.

About you:

• 3+ years of demonstrated experience in Ecommerce platforms (particularly in Salesforce or Shopify)
• Basic understanding of HTML and CSS
• Proficient in Excel with strong analytical skills
• Exercise extreme attention to detail and organizational skills (critical)
• A strong communicator with ability to convey information efficiently across multiple teams
• Demonstrate your qualities as a self-starter with problem solving skills
• Thrive in a very time-sensitive, deadline-meeting capacity
• Ability to adapt smoothly to shifting priorities
• Responsible with sensitive/confidential info
• Available to work outside of standard work hours for time-sensitive business needs

We\xe2\x80\x99d love it if you also had:

• You have a passion for music and entertainment
• You are experienced with task management applications such as Asana or JIRA
• Bachelor\xe2\x80\x99s Degree preferred \xe2\x80\x93 with a concentration in Business, Merchandising, Ecommerce or related field
• Working experience in the music industry

About us:

As the home to 300 Elektra, Asylum, Atlantic, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world\xe2\x80\x99s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalogue of more than one million copyrights worldwide. Redefining what it means to be a music company in the 21st century, our consumer brands include trend-setters like UPROXX, Songkick, HipHopDX, and EMP. We\xe2\x80\x99re the home to WMX \xe2\x80\x93 the next generation services division that connects artists with fans and amplifies brands in creative, immersive, and engaging ways \xe2\x80\x93 and Alternative Distribution Alliance (ADA) \xe2\x80\x93 the ground-breaking global distribution company for independent artists and labels.

Together, we are Warner Music Group: Music With Vision & Voice.

Love this job and want to apply?

Click the \xe2\x80\x9cApply\xe2\x80\x9d link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.

Don\xe2\x80\x99t be discouraged if you don\xe2\x80\x99t hear from us right away. We\xe2\x80\x99re taking our time to review all resumes, and to find the best people for WMG.

Thanks for your interest in working for WMG. We love it here, and think you will, too.

Salary Range $20.00 to $23.58975 Hourly

Salary ranges are included for job postings where required by law. The actual base pay is dependent upon many factors, such as work experience and business needs. The pay range is subject to change at any time dependent on a variety of internal and external factors.

WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other characteristic protected by applicable federal, state or local law.

Copyright \xc2\xa9 2023 Warner Music Inc.

Links to relevant documents:

Warner Music Group