Job Description

Essential Functions:

Serves as both coach and mentor to staff in areas of problem solving, decision making, process improvement, and professional growth in accordance with company policies. Manages production flow and productivity within division; ensures production turnaround time schedules are met. Serves as liaison between division and other departments. Ensures new policies, programs, and operational changes are implemented and adhered to on production floor. Ensures functional areas are complying with standardized work policies and safety regulations Identifies opportunities for continuous work flow process improvements. Analyzes cost and production reports to ensure operations are maximized and efficient. Provides relevant feedback to management regarding any problems and concerns in a timely manner. Relies on extensive technical knowledge to assist and advise technicians having problems with cases. Ensures staff compliance with all company policies. Ensures quality standard compliances are being met across division. Coordinates with Human Resources and direct management in a timely manner on any and all employee relations matters. Hires, oversees, develops, reviews, and sets goals for department and staff. Conducts performance evaluations, recognizes, and acknowledges positive and productive behavior, and provides constructive/corrective feedback for performance issues. Assists, trains, guides, and supports team members in areas of problem solving, decision making, process improvement, and professional growth in accordance with company policies. Ensures the team understands the performance standards of their department and has a clear understanding of their own individual performance. Enforces adherence to company policies and procedures. Handles employee relations matters including but not limited to performance management and enforcement of corrective or disciplinary actions. Partners and coordinates with Human Resources in a timely manner on all employee relations matters. Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

Minimum of seven (7) years of experience in dental industry as a dental technician or Certified Dental Technician. Minimum five (5) years of managerial or team leadership experience. Formal education in related area specialty preferred.

Special Requirements/Certification:

* Certified Dental Technician a plus.