Job Description

Why USAA?

Let\xe2\x80\x99s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation\xe2\x80\x99s military, but we all share in the mission to give back to those who did. We\xe2\x80\x99re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They\xe2\x80\x99re what guides everything we do \xe2\x80\x93 from how we treat our members to how we treat each other.

Come be a part of what makes us so special!

The Opportunity

What you\'ll do: We are currently seeking a Property Manager, Claims Operations. This individual will work Remote and may work from the following areas: PA, NY, MD, CT and NJ territory.

Manages and is accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures.

• Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.
• Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners
• Creates conditions for success removes obstacles, leads and champions change.
• Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.
• Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.
• Handles escalations and makes appropriate decisions based on the policy.
• Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert.
• Hires, develops, and coaches claims employees for results delivery.
• Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement.
• Inspects and reviews quality of claim files and provide feedback to employees as appropriate.
• Identifies and manages existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies and procedures for business activities.

What you have:

• Bachelor\xe2\x80\x99s Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a Degree (10 years of experience in lieu of a degree).
• 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.
• 2 years of direct team lead, supervisory or management experience.
• Experience using and interpreting data to make decisions.
• Demonstrated leadership, initiative, customer service and/or claims handling skills.
• Acquisition and maintenance of applicable insurance adjuster license within 6 months\xe2\x80\x99 time in role.

What sets you apart:

• 5 years of property claims leadership experience.
• Experience managing adjusters who handle moderate to complex dwelling claims
• Knowledge of property claims contracts and interpretation of case law
• Residential construction experience
• Advanced knowledge of Xactimate, Xactanalysis, Xact Contents, and Claims Xperience
• Experience handling catastrophe claims and ability to deploy on future catastrophes
• CPCU or other insurance industry designation
• Ability to meet all USAA safe driving requirements to include verification of driving record through MVR & possession of valid driver\'s license
• Ability to traverse ladders and roofs
• Ability to work weekends and overtime if needed

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $95,250-$171,430. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com. Relocation assistance is not available for this position. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.