Job Description

General Purpose
The Service Manager (Maintenance) is responsible for performing and overseeing the day-to-day maintenance operations of an assigned property and ensures that the overall physical aspects of the property meet the Company's established standards and any applicable laws. This position is also responsible for quality control, purchasing and supply management, budgeting, risk management, and personnel administration.



Essential Duties and Responsibilities

Schedules, monitors and/or performs preventative maintenance at assigned property. Coordinates the day-to-day operations of the property. Assists Property Manager with interviewing and hiring maintenance staff. Directs and supervises daily activities of the maintenance team, such as planning and preparing work schedules, assigning tasks, delegating work, monitoring progress and workflow, reviewing work for timeliness and accuracy, and appraising work performance. Train and coach, all maintenance team members. Consults with Management to determine and implement associate performance actions, which includes raises, promotions, discipline, terminations, etc. Performs and oversees maintenance functions. Participates in diagnosing problems and repairs in the areas of HVAC, electrical, plumbing, swimming pool, carpentry, dry walling, exterior structural, and appliances. Manages and responds to resident maintenance issues and repairs by responding promptly and professionally. Inspects apartments before and after move-in and move-outs. Performs property inspections on a regular basis to maintain cleanliness and identify possible safety concerns. Responds to on-call services during the assigned rotation, emergency maintenance work, or as needed due to staffing shortages. Manages vendor selection and vendor relations to ensure quality performance. Obtains bids from outside contractors and oversees contractor work for completeness. Prepares, executes, and monitors maintenance budget and ensures expense control. Purchase maintenance supplies for the property while staying within the planned budget. Communicates daily with Property Manager regarding the overall maintenance function at the property. Ensures excellent customer service to prospective and current resident's and promotes a quality living experience for all residents.


Promote and participate in Company-sponsored training programs and ensure maintenance team members participate in all training classes within the required time frame. Complies with all Kalos Residential, LLC standards, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws. Responsible for snow removal, if applicable, according to Company policy. Attendance is imperative and this position will be required to maintain regular onsite hours. Accurately maintain key control system in accordance with Company procedure. Perform assigned work with recommended personal tools. * Other duties as assigned.